Customer Experience Specialist Intern

1 week ago

Jakarta, Indonesia Kasual Full time

**Kasual **is the first modern e-commerce experience in Indonesia that combines daily wear functionality with personal customization. Kasual is a fun and exciting place to work, a next-gen DNVB company disrupting the fashion industry through beautiful design, innovative features, and a business model that allows us to offer better alternatives to customers than traditional retails.

**About this role**:

- As a Customer Experience Specialist Intern is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product & fashion design, operation, marketing, and finance, in order to keep fine-tuning the customer’s experience. Since no business can compete effectively without a great customer experience.

**What You Will Do**:
- Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements - from purchase to product return to customer support.-
- Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered-
- Liaise with internal teams such as product & fashion design, operation, marketing, and finance to ensure that gaps in the customer experience
- irrespective of where they occur in the journeyEnthusiastically and professionally address customer questions and concerns regarding their order while also managing account information- Process orders while communicating all essential customer account information

**Requirements**:
- Preferably Final Year or Diploma or bachelor’s degree with a specialization in
- **Marketing, Business Administration, Management, Economy**,
- **Communication** or similar technical field of study with relevant practical experience-
- Vocational high school graduate are welcome to apply-
- Having an internship or experience in the same field would be a plus point-
- Extremely tech-savvy with strong communication skills, time-management and negotiation abilities-
- Self-starter, keen into details, and high initiatives-
- Comfortable working in a highly collaborative environment, ability to work in a team and proactively-
- Have the ability to perform under pressure in a fast-paced and challenging team environment.- ** Willing to WFO in Kemang for 2 months internship program and ready to join as soon as possible

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