Senior Product Operations Manager

**Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. **Get to know the Team** The Product Ops team is the team under Product Organization that sits in the country. We assist Product Managers to bring product into the market, and we provide product thought-partnership to business stakeholders for product-related inquiries. We make an impact by driving and Project Manage key priority projects, while ensuring Regional Product Teams have Local Insights Our team is multicultural, we have presence in each country where Grab is operating, to be the product thought-partner to Country Business Owners. If you are looking for an opportunity to serve both product and business team, then you should join our team **Get to know the Role** **Customer Obsession**: - We are in a fast-growing and rapidly evolving competitive landscape. To become the preferred choice for customers, it is critical for us to build products that solve real problems and have a real customer value proposition - You will champion the customers in Indonesia by understanding trends and patterns to synthesize learnings and surface insights with key internal stakeholders. **Holistic View**: - We operate across several verticals in multiple geographies. It is imperative to prioritize and be prudent with our time, resources and capital. - You will be a key thought partner for the country and vertical heads to ensure the product is delivering on the in-market customer and business outcomes. **Structured Scalable Process**: - We have a highly complex architecture. It is crucial to project manage many workstreams and link different stakeholders in a structured and organized manner. - You will build a scalable product rollout process that ensures operational readiness to achieve business goals and velocity needs. **The Day-to-Day Activities** **Execute Rollouts**: - Develop the country product rollout calendar as a list of priority features by country based on the overall roadmap. - Project manage successful and timely implementation of end-to-end country product rollout plans. - Provide training support and product configuration guidance. **Generate Insight**: - Surface and advocate key insights from the business to inform quarterly product prioritisation. **Build Consensus**: - Ensure alignment across local business stakeholders and regional tech families on key objectives for key product initiatives. - Serve as a primary point of contact for product-related questions for country rollouts. - Lead a community of strategic leaders to encourage meaningful customer-centric business impact. **The Must-Haves** - 5+ years experience in a strategy/operations/customer-facing/product management role - Experience at a tech software company - Minimum Bachelor’s Degree in computer science, software engineering, business, finance, economics or related fields - Excellent communication and stakeholder management skills - Strong analytical, data-driven, organizational, and creative problem solving skills - Strong business acumen, customer focused, team and results-oriented - An owner’s mindset - you don’t shy away from the hard stuff. A healthy blend of strategic thinking capabilities with an innate "dream big, start small" mindset and a keen eye for detail. - Highly comfortable and adaptable in a semi-structured environment and organisation that changes frequently - Excellent communication and presentation skills with an ability to quickly command trust and respect from executives and partners. - Passionate about the social mission and making a positive impact in emerging markets **Our Commitment** We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.