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Country Manager

3 weeks ago


Denpasar, Indonesia High and Low Headhunters Full time

One of our clients, a Bali-based travel company, dedicated to inspiring people through memorable moments across Indonesia, is looking for a Country Manager to join their team.

You are a people-first leader with deep knowledge of Indonesia’s inbound travel landscape. You combine strategic thinking with operational discipline and lead with empathy, clarity, and integrity. You are comfortable being hands-on while keeping a long-term vision in mind, and you thrive in multicultural, purpose-driven environments. You see leadership not as authority, but as a responsibility to develop people, protect culture, and deliver exceptional guest experiences. You are motivated by impact, growth, and preparing yourself to step into a General Manager role in the future.

**Requirements**:

- Minimum 10 years of experience in the travel industry, preferably inbound tourism.
- Deep knowledge of Indonesia as a destination, including suppliers and operations.
- Proven leadership experience managing teams and cross-functional operations.
- High emotional intelligence with strong conflict-resolution skills.
- Excellent communication skills in English (spoken and written).
- Strategic mindset combined with humility, adaptability, and hands-on leadership.
- Strong organisational, problem-solving, and decision-making abilities.
- Ability to operate confidently in fast-paced, multicultural environments.

**Responsibilities**:

- Live and embody the company manifesto and values.
- Foster a positive, joyful, inclusive, and psychologically safe workplace.
- Lead by example, setting high standards of professionalism and care.
- Ensure alignment and collaboration across all departments.
- Mentor, coach, and guide team members in their professional growth.
- Oversee onboarding processes and ensure smooth integration of new hires.
- Conduct performance evaluations and provide structured feedback.
- Mediate conflicts with empathy, fairness, and emotional intelligence.
- Ensure service quality across operations, reservations, guides, and drivers.
- Guarantee clear, timely communication across all teams.
- Supervise guide and driver allocation to ensure optimal service delivery.
- Lead the development, implementation, and continuous improvement of SOPs.
- Support adoption and effective use of digital tools and operational systems.
- Support sensitive or complex guest situations when escalated.
- Handle urgent cases and service recovery with professionalism and care.
- Investigate guest complaints fairly and implement corrective actions.
- Build and maintain strong relationships with local suppliers and partners.
- Monitor service quality, safety standards, and compliance.
- Negotiate contracts and commercial terms where needed.
- Conduct inspections and regular quality checks.
- Collaborate with leadership on monthly P&L reviews.
- Identify operational efficiencies and cost optimisation opportunities.
- Provide commercial insights to support sustainable growth.
- Represent the company at networking events and within the local travel ecosystem.
- Strengthen brand presence and strategic partnerships in Indonesia.
- Lead strategic initiatives and cross-functional projects.
- Prepare and present monthly strategic updates to leadership.
- Act as second-in-command when the General Manager is travelling or unavailable.

**Benefits**:
Salary according to experience + BPJS + THR

Bonus based on performance