Telemarketing Operational Assistant Manager

2 weeks ago

Jakarta, Indonesia PT KB Finansia Multi Finance Full time

Pendidikan mínimal Sarjana (S1) dari berbagai disiplin ilmu.
- Pengalaman mínimal 1 tahun sebagai Asisten Manajer Telemarketing atau mínimal 2 tahun sebagai Supervisor/Ketua Tim Telemarketing merupakan persyaratan utama.
- Memiliki kemampuan komunikasi yang sangat baik, serta mahir dalam memberikan pelatihan (coaching) dan mengembangkan tim.Memahami alur proses telemarketing dalam konteks perusahaan pembiayaan.

**Tugas & Tanggung Jawab**:

- Menetapkan target pemesanan (booking) untuk setiap tim telemarketing.
- Merancang strategi pencapaian target/anggaran, menyusun panduan operasional, serta mengembangkan _dashboard _pemantauan kinerja dan KPI.
- Memantau alokasi data dari Supervisor kepada Telemarketing Officer (TMO).
- Memastikan kelancaran proses aplikasi dari TMO ke cabang.
- Mengawasi aktivitas pemantauan dan pembinaan (coaching) yang dilakukan Supervisor terhadap TMO.
- Memverifikasi kesesuaian pemberian penghargaan (promosi dan insentif) serta tindakan disipliner (surat peringatan) kepada TMO.
- Menangani dan menyelesaikan permasalahan/kendala terkait proses aplikasi dari tim telemarketing ke cabang.
- Menetapkan standar produktivitas TMO berdasarkan kapasitas sumber daya manusia dan target telemarketing.
- Mengevaluasi kinerja bulanan TMO dan mengusulkan inisiatif peningkatan produktivitas.
- Menganalisis KPI dan sistem penghargaan (promosi & insentif) telemarketing, serta memberikan rekomendasi penyempurnaan untuk mendukung pencapaian target.
- Mengusulkan dan mengevaluasi pelaksanaan program-program akselerasi pencapaian target ( _crash program _).

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