Network Operations Center Engineer

7 days ago

Jakarta, Indonesia Shopee Full time

DepartmentEngineering and Technology- LevelEntry Level- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us. **About the Team**: - Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.**Monitoring Operation** - Assist Level 1 management, monitor, and support Shopee’s network infrastructure, servers and services - Monitor Shopee’s services and respond to graph/log anomalies and system alerts - Identify issues according to SOP and previous feedback - Escalate identified issues for resolution if necessary - Provide first-level troubleshooting, support on system issues, and follow up proactively with internal or external parties for issue resolution progress - Work in shifts **Incident Management** - Conduct root cause analysis on critical system issues in Shopee - Collect improvement plans, evaluate, and track within Shopee Engineering team - Control loss budget within multiple Shopee engineering stakeholders **Cross-Team Coordination** - Support and connect local teams with engineering stakeholders on issues reporting, resolution, and verification - Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team **Monitoring Analysis** - Summarise and report on monitored systems on a regular basis and convert data insights into actionable items **Monitoring Automation** - Develop tools or automation scripts on above responsibilities to improve team's efficiency **Requirements**: - Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields - More than 2 years of relevant experience - Knowledge of computer systems and computer networks - Competent in technical report writing and documentation

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