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Service Consultant

3 weeks ago

Jakarta, Indonesia EF Education First Full time

**Role Objective**:
Act as the primary point of contact for students, ensuring excellent service quality, fostering strong relationships, and guiding them through their learning journey. This role involves managing student accounts, providing personalized course consultations, and driving retention through renewals and engagement initiatives.

**Key Responsibilities**:

- Serve as a dedicated account manager for students, ensuring a smooth and fulfilling learning experience.
- Build and maintain strong relationships with students through regular check-ins and progress tracking.
- Guide students in achieving their learning goals by offering tailored course recommendations.
- Manage student account renewals and drive loyalty program participation.
- Collaborate with internal teams to enhance student satisfaction and retention.
- Organize and oversee engagement events at the learning center to foster a supportive community.

**Minimum Qualifications**:
**Minimum Qualifications**:

- Bachelor’s degree in a related field or equivalent experience.
- At least 1 year of experience in sales, account management, or direct B2C selling.
- Strong interpersonal and communication skills with a consultative sales approach.
- Customer-focused mindset with a proactive and solution-oriented attitude.
- Upper-Intermediate level of English proficiency (both written and spoken).
- Self-motivated, detail-oriented, and able to work collaboratively in a team.
- Willingness to work flexible hours, including shifts.

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