Group Inbound Tour Officer

3 days ago

Denpasar, Indonesia Happy Trails! Asia Full time

**Who we are?**

Happy Trails Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and resourceful RESERVATION & OPERATION OFFICER (GIT) to join our growing and expanding company.

**Profile**
- Minimum of 1 year of experience in Inbound Tour Operator or related fields. Fresh graduates are welcome to apply.
- Good command of English both written and spoken.
- Knowledge of operational principles.
- Familiarity with domestic travel destinations.
- Knowledge of Microsoft Office Programs (Outlook, Word, Excel).
- Self-motivated and result-driven, able to work alone or as part of a team.
- Good communication and customer service skills.
- Attention to detail, time-management skills, with the ability to prioritize tasks.
- Based in Bali

**What you’ll be doing**:
As a Reservation & Operation Officer (GIT), you will be responsible for managing all group tour bookings efficiently, communicating with tour operators, customers, and suppliers, handle all requests, questions, and provide tourism-related services, including but not limited to:

- Manage and make reservations for accommodation, suppliers, and all related services.
- Monitor all in-house guests to ensure smooth operations.
- Provide outstanding customer service to ensure customer satisfaction.
- Maintain good relations and effective communications with tour operators, customers, and suppliers.

**Benefits**:
At Happy Trails Asia, we embrace a ‘people first’ philosophy, fostering an exceptional company culture.

**You will enjoy**:

- A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
- An inspiring work atmosphere that encourages collaboration and personal growth.
- Opportunities to connect with diverse colleagues in a positive and dynamic environment.
- Development opportunities with coaching/mentoring, online courses, product training, joining project teams and so much more.
- 12 days annual leave increasing to 19 days.
- Competitive company salary & benefits package.
- BPJS Kesehatan, BPJS Ketenagakerjaan.
- Company events/outings.
- All taxes are covered.
- And more.

**Recruitment Process**
- Screening CV
- Recruiter Interview
- User Interview
- Final Interview
- Offering letter
- Onboarding

**Office hour** : Monday - Friday 09.00 - 18.00 GMT+8 - Work On-Site

**Office location** : Jl. Bypass Ngurah Rai No.195, Sanur, Denpasar Selatan, Kota Denpasar, Bali 80228.
- Good Luck_

Application Question(s):

- We must fill this position urgently. Can you start immediately?
- What is your current salary?
- How much do you expect to earn?

**Experience**:

- Inbound Tour Operator: 1 year (preferred)
- domestic travel destinations: 1 year (preferred)
- booking tickets: 1 year (preferred)

**Location**:

- Denpasar (preferred)

Application Deadline: 08/29/2025
Expected Start Date: 09/01/2025

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