Sales Support, Indonesia, Acg Capsules

2 days ago

Bekasi, Indonesia ACG Worldwide Full time

**Date**:Aug 26, 2025

**Location**: Bekasi, Indonesia, Indonesia

**Company**:ACG
- Group Company
- PT. ACG Indonesia
- Primary Responsibilities
- Audits & Compliance:

- Conduct customer audits and publish CAPA results.
- Perform annual self-inspections for suppliers.
- Ensure regulatory compliance by collecting and processing necessary documents.
- Verify and update CDOB/CPOB/CPOTB/CPAKB/SIPA permits monthly.
- Reporting & Documentation:

- Prepare and share monthly warehouse reports on incoming/outgoing goods.
- Generate and analyze temperature deviation reports, implementing corrective actions.
- Maintain records for customer POs, shipping documents, and regulatory archives.
- Monitor all PO from customer, delivery order and invoice issued by CSR.
- Provide sales reports for BPOM.
- Logistics & Inventory Control:

- Receive and record purchase orders (POs) in the incoming PO report.
- Verify and sign Delivery Orders (DOs) for goods dispatch.
- Check and update dispatch plans in stock review.
- Send arrival information to the warehouse upon receiving BPN from Finance.
- Follow up on container damage with the logistics team.
- Customer & Product Handling:

- Qualify new customers.
- Oversee color matching and artwork processes.
- Send product samples to customers and the sales team.
- Manage customer complaints effectively.
- Operational Excellence & Training:

- Update SOPs as required.
- Conduct GDP training for new employees.
- Monitor and analyze weekly data logger readings.
- Oversee annual data logger calibration and pallet fumigation.
- Conduct daily stock opname for samples and commercial items.
- Participate in any new projects if required, with Supply chain team.- Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting manager and HR.
- Key Result Areas
- Regulatory & Compliance Management
- Reporting & Documentation Accuracy
- Logistics and Inventory Management
- Customer Complaints Resolution
- Key Interfaces
- Internal Interfaces
- Finance Team
- Sales Team
- CSR Team
- Regulatory Team
- Operations Team
- Supply Chain Team
- External Interfaces
- Customers
- Regulatory authorities
- Suppliers/Vendors
- Competencies
- Communication
- Experience in Warehouse Management
- Audit Handling

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