Head of Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Claims to take on key responsibilities within a world-class claims function. It’s an opportunity to grow your skills and experience as a valued member of the team.

**Make your mark in Claims**

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

**How you will create an impact**

Accountable for the results of the Claims Operations for Indonesia. Key responsibilities include (but not limited to) service level improvement, expansion of services (as appropriate), and taking the lead in operational strategies and communication. Encourage and support a culture of continuous improvement and productive collaboration across the functions that enhance the customer service experience and outcomes.

**Strategy Support**
- Support implementation of key strategies in alignment with global strategies and work closely with local teams and functional heads to ensure that agreed objectives and deliverables are clear and progress is tracked. Escalate queries and issues of relevance as needed.
- Proactively engage with crises and provide early warning or potential solutions for issues that could block the reaching of strategic objectives and financial results.
- Monitor cross-functional collaboration efforts across the business including ensuring claims and customer operations actively support priorities within the wider business.
- Ensure local issues, both internal and external, are escalated as appropriate, and that remediation or other efforts are being tackled proactively.

**Market Interaction**
- Represent AIG interests with key customer stakeholders (Brokers, Sponsors, Clients, Markets) and take responsibility for developing, delivering, and articulating the claims value proposition as well as being the escalation point to resolve issues & disputes in the country.
- Monitor the local competitive environment to identify business threats and opportunities and develop business plans to address them.

**Governance and Compliance**
- Participate in relevant regional committees and manage and facilitate the resolution of requests, issues, and risks.
- Ensure Indonesia is operating within appropriate regulatory framework boundaries and protection of all licenses and agreements and escalate any issues as appropriate. This includes risk, SOS, audits, controls, and other relevant matters.
- Be the initial access point for all internal and external compliance or regulatory bodies and involve other functions/ individuals as needed.
- Maintain current knowledge of local regulatory and legal issues that have the potential to impact AIG and provide updates and input to the LOBs to ensure that the strategies and processes are maintained in a compliant manner.

**Business As Usual (BAU) Support**
- Monitor the implementation of business plans at the country level, plus operational issues within the country, and escalate issues where appropriate (including CATs, and disaster recovery).
- Monitor the integration/interface of the business processes and the contribution of each business process to the regional performance goals.
- Review regional budgets across all impacted functional areas, provide regional-level inputs, and manage spending against deliverables and projects.
- Review resource model and efforts across all operational programs to optimize financial benefits within time, scope, resource, and quality constraints.

**What you’ll need to succeed**
- Bachelor's degree required
- Strong communication skills - must be able to effectively communicate with senior leadership, external business partners, and regulatory bodies
- Strong leadership skills to drive solutions and deliver results
- Results-driven leader with exemplary planning and organizational skills, along with a high degree of detail orientation
- Strong understanding of claim handling structure, services, and capabilities.

Ready to accelerate your career? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

**Enjoy benefits that take care of what matters**

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—a