Order Processing Engineer

2 days ago

Balikpapan, Indonesia KSB SE & Co. KGaA Full time

Execute customer purchase orders using the company's order management system.
- Coordinate with to the factory for orders and production teams to ensure timely fulfilment of customer orders according to established timelines and priorities.
- Collaborate with production planning teams to schedule and prioritize orders based on customer requirements.
- Work with quality control teams to ensure that products meet quality standards before they are released for shipment to customers.
- Coordinate with logistics and shipping departments to arrange for timely delivery of finished products to customers, ensuring compliance with delivery schedules and shipping requirements.
- Serve as a primary point of contact for customers regarding order status, shipment updates, and resolution of any issues or concerns related to their orders.
- Continuously evaluate and identify opportunities for process optimization and efficiency improvements within the order processing workflow, and implement solutions to enhance productivity and customer satisfaction.
- Maintain accurate records of orders administration in the company's database or ERP system, shipment details, and generate reports to track key performance metrics such as order cycle time, on-time delivery, and order accuracy.
- Work closely with sales, production, and logistics teams to resolve any issues or challenges related to order processing and fulfilment.

Requirement:

- Possess at least a Bachelor's Degree in Engineering (Industrial, Mechanical) or equivalent.
- Having a minimum of 3 (three) years of experience in related functions
- Having experience in project management or related functions
- Proficiency in using order management systems and ERP software.
- Familiar with SAP system and Microsoft office.
- Strong analytical and problem-solving skills, with the ability to identify process bottlenecks and implement solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interact with customers.
- Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Having a positive attitude, open-mindedness, high motivation, and willingness to learn.
- Fluent in English both oral and written.

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