Customer Service Manager

**Responsibilities** - Responsible for managing the team. - Ensure the Sribu team's customer service with the client and freelancer satisfaction rates of up to 98%. - As a problem solver for critical queries and complaints. - Developing feedback or complaint procedures for customers to use. - Supervising and evaluating customer service staff activities, as...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

**Responsibilities**: Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer...

**Role Summary** The Customer Service Manager works closely with our Partners to build strong, supportive relationships with them and their personnel across the APAC region. The CSM will work with all functions of INNIO to facilitate transactions for the Partner in parts fulfillment, warranty, fleet programs, and technical issue resolution. The CSM will...

Job Responsibilities: 1. Store Manager Responsibility System: The store manager is fully responsible for the daily operation and management of the store. 2. Responsible for the personnel management of the store, including shift scheduling, attendance, management of office behavior norms, discipline, and compliance with regulations. 3. Coordinate and handle...

Company DescriptionKrediOne is a peer-to-peer lending platform developed by PT Inovasi Terdepan Nusantara, offering fast, secure, and reliable access to financing for the people of Indonesia. The platform provides a fully digital loan application process through its mobile application, available on Google Play and the App Store. KrediOne prioritizes user...

Responsibilities:Monitor and ensure all Customer Service & Complaint Management activities run efficiently and in compliance with SOPs.Deliver excellent service to customers and handle their requests effectively.Conduct regular sampling checks on the team's completed tasks to ensure accuracy and quality.Manage and oversee day-to-day operations within the...

Job Description1. Customer Experience & Service QualityMengembangkan dan memastikan implementasi standar layanan pelanggan di seluruh cabang (service excellence standard).Mengawasi proses booking appointment, memastikan efektivitas penjadwalan dan optimasi kapasitas bengkel.Memastikan proses follow-up after service berjalan sesuai SOP: reminder service...

**- Create & develop customer service policy for organizations SOP - Analyze customer satisfaction and improve services; Using statistics or other data to determine the level of customer service your organization is providing; - Handling face-to-face inquiries from customers. - Handling customer complaints or any major incidents - Developing feedback or...

Persyaratan Lulusan D3/S1 semua jurusan dengan IPK min 2,75 Berpengalaman di sebagai SPV Customer Service 1 tahun atau Team Leader/PIC Customer Service 2 tahun Memahami KPI & SOP Customer Service Representative Komunikatif dan memiliki kemampuan analisis yang baik Mampu menggunakan Bahasa Inggris (lisan & tulisan) akan menjadi nilai tambah Bersedia...