Head of Fraud Investigation

**Integrity Indonesia** is a foreign investment company that has operated for 21 years in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud.

Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation, and market surveys.

We are looking for a driven, dynamic professional who is experienced in **Fraud Investigation & Risk Management**, likes a challenge, and revels in the satisfaction of achievement. You will take charge of the strategy and execution of all client-facing activities of the company and its affiliates in relation to Fraud Investigation & Risk Management (FI&RM). You will have the opportunity to showcase your consultation skills, deliver world-class services and lead teams across cultures.

**If you are ready for all of this and a lot more, then**

**We Want to Hear From You**

As the Head of Fraud Investigation, you will be responsible for all strategies, services, and activities of the entire function.

Accountabilities for the role include:

- Elucidation and development of the FI&RM team strategy, methodologies, policies, and practices
- Development of the client service portfolio
- Client relations and communications
- Client service delivery including case handling and follow up
- Developing training materials
- Leading, developing, and training a team
- Coordinating with internal Sales, Marketing, Business Expansion, ABMS, and Quality departments
- Development and execution of FI&RM e-Learning modules
- Monitoring, reporting, and compliance implementation
- Further strengthening internal risk management processes for Integrity group companies throughout the region and beyond.

**Key Responsibilities**
- Develop, expand, and refine the Fraud Investigation & Risk Management (FI&RM) functional strategy based on a deep understanding of international trends and developments in the field.
- Establish a strong portfolio of service offers that directly respond to client needs; incorporate individual market specificity; target the strategy towards capturing new business and deepening the activities of the existing client base.
- Design and develop, technical methodologies and policies for FI&RM client services.
- Update and maintain FI&RM strategy, methodologies, and policies.
- Design and develop client training programs and content for FI&RM client services.
- Update and maintain the FI&RM training program.
- Perform consulting and training services for FI&RM clients from beginning to end, including scoping of service; liaison with the client; planning; tailoring of the program; execution, delivery, and presentation of consulting and training services; explanation and demonstration of FI&RM tools.
- Participation in content audits.
- Develop the service portfolio including areas such as risk framework mapping; control self-assessment for routine risk; and major risk assessment.
- Perform relevant and timely internal and external reporting of services planned
- Obtain timely feedback from clients, including both client and customer satisfaction surveys and results, further adjusting the program if needed.
- Perform internal training for new employee orientation. and for existing employees from time to time as needed.
- Provide technical assistance to the internal Sales, Marketing, Business Expansion, ABMS, and Quality departments.
- Lend assistance to internal Sales and other teams for proposals and tender preparation.
- Partner actively with ISO auditors as and when needed.
- Coordinate with the internal Marketing team in all relevant matters including articles, research on FI&RM, and updates to the website.
- Assist in the annual budgeting and periodic forecasting of FI&RM client services.
- Lead, manage, train, guide, and motivate a team of consultants.
- Ensure proper and timely coordination of team members with external consultants.
- Perform recruitment from time to time.
- Design, develop and implement FI&RM tools for client services and internal use, including risk framework mapping, control self-assessment for routine risk, and major risk assessment.
- Coordinate with internal and external technical teams (IT, Sales, Marketing, Business Expansion, and others) for technical material, content, and other aspects.
- Be aware of the latest developments worldwide in the field of FI&RM.
- Design, develop and execute the e-Leaning program for FI&RM.
- Maintain up-to-date the e-Learning program incorporating recent developments in FI&RM locally and worldwide.
- The internal implementation of Risk Management learning.
- For all Integrity group companies, implement Risk Management policies and procedures internally, addressing matters of risk framework, routine risk, and major risk assessment.

**Requirements**:

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