Assistant Manager
2 weeks ago
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
**Responsibilities**:
- Record all referred cases into complaint system or other media for tracking and monitoring purposes.
- Liaise with related units to obtain necessary evidence that registered in the system.
- Conduct Fraud investigation - All investigations will be conducted in an objective, timely and thorough manner.
- Produce a recommendation into Investigation report as result of Researches of quality control issues as discovered during investigation.
- Produce Investigation signed off and monitoring the execution of disciplinary sanctions.
- Log the investigation result into local & regional system.
- Perform reconciliation case log with relevance units for cases being referred and/or investigated.
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