Executive, Customer Happiness

24 hours ago

Tangerang, Indonesia AirAsia Full time

**Executive, Customer Happiness**

**Here’s what an ordinary day looks like**:

- Provide quality and timely customer service by responding directly to customer questions, feedback, and complaints regarding both AirAsia products and all other non-AirAsia products and services under AirAsia MOVE with the main focus on Any Airlines.
- Creatively and accurately articulate responses via excellent written communication skills to ensure effective and efficient resolution.
- Follow required procedures and processes to resolve customer inquiries or complaints; assist customers with learning how to use and where to find both AirAsia products and other non-airline products and services under AirAsia MOVE.
- Assist the Customer Experience team in identifying and reporting system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; generate sales or do upselling while providing exceptional service to meet personal and team sales targets.
- Remain current in the airline by acquiring products and services information, latest details, and industry-related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.

**This job is ideal for you if you also have**:

- Diploma/Bachelor's Degree holder
- Previous experience using GDS such as Travelport, Galileo, Amadeus, and Sabre is an advantage
- An extensive product and process knowledge of AirAsia Super app products and services especially Any Airlines
- A can-do attitude, leadership and people skills, and keen attention to detail
- A good understanding of Salesforce and data collection that aid in decision-making, interpretation, and presentation to stakeholders
- Having previous customer service experience would be an added advantage
- Able to work on 24/7 shift rotation including weekends & public holidays
- Able to work on the midnight shift
- Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages are greatly welcomed
- Well-organized and detail-oriented and able to multitask. Ability to work with very mínimal guidance or supervision and strong time management skills
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit - mentally and physically

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.**

**We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer.**

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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