Operations & Supply Chain Manager

**About Us**

Love, Bonito is the leading vertically integrated, omni-channel womenswear brand in Southeast Asia today. Officially founded in 2010, we have grown to over 300 people strong and are proudly headquartered in Singapore with an omni-channel presence in Indonesia, Malaysia, and a retail franchise in Cambodia. In addition, we ship internationally to 19 countries including Australia, Brunei, Cambodia, Canada, China, Hong Kong SAR China, Indonesia, Japan, Macao SAR China, Malaysia, Myanmar, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan (Republic of China), United Arab Emirates, United States of America, and Vietnam.

We recently clinched US$50million for our Series C funding and have plans to venture deeper into and beyond fashion, to be a true life partner for the everyday Asian woman.

**The Team**

The Love, Bonito team is made up of a passionate, dynamic, innovative, and fun-loving pool of individuals From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talent with one unified focus - our customer, the everyday Asian woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet thoughtful approach in creating the right experiences, products, and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless, and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you

**The Role**

As the Operations and Supply Chain Manager, you will be responsible for managing Love, Bonito Indonesia’s supply chain including freight, fulfillment center operations, channel management, last mile as well as implementing and improving fundamental business operations such as WMS/ ERP. You will proactively identify needs and opportunities for improvements in order to implement best-in-class supply chain and operations practices to drive change to the organization’s business operation strategy. Reporting directly to the Country Manager, you will play a pivotal role in shaping Love, Bonito’s operations and supply chain through this exhilarating expansion phase.

Main Responsibilities:
**Team Management & Project Manager**:

- Managing, mentoring & leading 3 pillars within the Indonesia office:

- Business Operations & Channel Management
- Warehouse & Fulfillment
- Supply Chain
- Collaborate closely with all other functional team leads for new projects and key initiatives to improve the current operational process.
- Project manager for upcoming system migration projects such as SAP implementation to the Indonesia team.
- Develop a comprehensive operation strategy for Indonesia as part of Love, Bonito’s business strategy to build capabilities and capacity for future growth.

**Business Operations & Channel Management**
- Key personnel in being the expert on systems & Network of ERP and/ or WMS and work with the necessary stakeholders to ensure seamless business operations.
- Liaise closely with external vendors from ERP/ WMS to implement, improve, and troubleshoot operational needs.
- Build a brand new business operations & channel management team that’s responsible for inbound & receiving, weekly launches, packing list management, and order/replenishment management.
- Refine channel management and digital operations by driving efficiency and communication improvements across cross-functional teams.

**Warehouse & Fulfillment**:

- Manage, mentor, and develop existing teams across Warehouse and Fulfillment.
- Develop and refine metrics to assess warehouse and fulfillment performance.
- Ability to work very closely with external 3PL vendors and internal teams’ to improve customers' experience from omnichannel fulfillment, customer returns, store-to-store fulfillment etc.
- Good business acumen of understanding the business growth plans and being able to provide scalable solutions for our warehouse and fulfillment for the coming years.
- Maintain warehouse capacity and opportunity to expand.
- Fulfillment: Keep track of quantity, stock levels, delivery times, transport costs and efficient material handling to stores.
- Fulfillment: Seek opportunity to have efficient flow of delivery for outstation stores (new location or delivery method).

**Supply Chain**:

- Work with internal teams especially merchandising to review end-to-end supply-chain solutions for freight, cross-border, and importation.
Include deep understanding of carriage inwards components from COGS, Freight cost, custom charges to be able to provide scalable solutions in maintaining a healthy Gross Profit margin.
- Work closely with external 3PL vendors from freight forwarders, customs, and other supply chain vendors to ensure a much smoother freight inbound.
- Continuously evolve and troubleshoot shipment uncertainties that constantly happen in Indon