Sales Agent Indonesia

6 days ago

Surakarta, Central Java, Indonesia Teleperformance Full time 1,200,000 - 3,600,000 per year

Placement: Solo Grand Mall (WFO Work From Office)

Requirements:

  • Have experinece min. 6 months as Customer Service / Telesales / Sales in BPO or any related company
  • Experience in E-Commerce buyer/seller/creator services
  • D3 or equivalent; college degree preferred
  • Minimum GPA 2.75
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills in Bahasa Indonesia (Smiling Voice)
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Microsoft Office and CRM software (e.g., Salesforce).
  • Ability to work in a team environment.

Responsibilities:

  • Manage incoming customer inquiries via call and email, live chat in INDONESIA language
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Benefits:

Competitive salary, fun office, career path, and diversity environment.

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