Managed Services Engineer
1 day ago
We're expanding our Google Cloud Managed Service Team to support customers running critical workloads on GCP. You'll monitor environments, respond to incidents and service requests against defined SLAs, and drive continuous improvements across Google Cloud services.
Responsibilities
- Monitor GCP workloads and platforms; triage and resolve incidents within SLA.
- Handle service requests (access, deployments, config changes) with proper approvals.
- Perform routine health checks, basic troubleshooting, and escalation when needed.
- Document runbooks and contribute improvements to processes and tooling.
- Proactively identify risks/opportunities to enhance reliability, performance, and cost.
Qualifications
- Willing to work on a
shift-based schedule
(may include evenings/weekends/holidays). - Solid understanding of
Google Cloud fundamentals
(Compute, Storage, Networking, IAM, Monitoring/Logging). - Highly responsive
with strong customer focus and adherence to
Service Level Agreements (SLAs)
. - Continuous learner
with the drive to explore and master new GCP services. - Initiative-taker and proactive
problem solver with clear, timely communication.
Nice to Have
- GCP Associate Cloud Engineer (or higher) certification.
- Experience with incident & request management tools (e.g., Freshworks/Jira/ServiceNow), and observability (Cloud Monitoring/Logging/Grafana/Datadog, etc.).
- Scripting skills (Bash/Python/Terraform) for automation.
- Ability to communicate in Bahasa Indonesia and English.
How to Apply
Apply via LinkedIn Easy Apply or send your CV to
[]
with the subject
"Managed Services Engineer (Google Cloud)"
.
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