Driver Operations Associate

1 day ago

Bandung, West Java, Indonesia Lalamove Full time
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it    Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 12-year-old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 
Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.
Think you are up for it? Apply now and join us as #OneLalamove
The recruitment process will be carried out in English, and only shortlisted candidates will be notified.
What you'll do
  • Grow Lalamove offline presence on the street by keep increasing the number of Lalamove sticker drivers and Lalabag
  • Manage all offline presence operations activity consist of acquisition and retention of the Lalamove Sticker Drivers.
  • Maintain driver communication initiatives (phone call, WA, and in-app notification)  in relation to inviting drivers to come to hubs, also educating drivers about sticker SOP. 
  • Lead and monitor the team of 3 driver operation supports
  • In charge of the offline presence inventory (stock availability for sticker & Lalabag, weekly stock inventory) and distributions
  • Reporting to Offline Presence Lead
What we seek
  • Good communication and interpersonal skills
  • Able to meet the target set by the company
  • Leader of small team
  • Attention to detail
  • Generalist and fast learner
What you'll need
  • Graduated from a reputable university. Majoring in operations management and industrial engineering is preferred
  • Minimum 1-3 years of experience working in operations department
  • Good analytical and problem-solving skills
  • Familiar with Google Spreadsheets
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: 
Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat:  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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