Clinic Operations
3 days ago
To ensure all clinic branches maintain the same high standards of facility quality, operational compliance, and service excellence.
Key Responsibilities
1. Facility & Equipment Inspection
Conduct regular site visits to inspect building maintenance, cleanliness (hygiene), and ambiance.
Ensure all medical and non-medical equipment is functional and properly maintained.
Verify safety compliance (waste management, fire safety) and branding standards.
2. Operational Compliance
Audit staff adherence to Standard Operating Procedures (SOPs) from reception to treatment.
Check inventory accuracy (stock counts) and administrative records.
Assess service quality and staff grooming/attitude.
3. Reporting & Improvement
Create concise audit reports with scoring and findings.
Provide actionable recommendations for improvement.
Monitor follow-up actions to ensure issues are resolved promptly.
Skills & Requirements
Experience: Background in Clinic Operations, Hospital Administration, or Quality Assurance.
Attention to Detail: Sharp eye for cleanliness, aesthetics, and procedural gaps.
Integrity: Objective in scoring and reporting; not biased.
Communication: Able to give firm but constructive feedback to clinic teams.
Mobility: Willing to travel to different clinic branches regularly."
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