Clinic Manager

13 hours ago

Central Lombok West Nusa Tenggara, Indonesia PT Bali Talent Hunters Full time

The Clinic Manager is responsible for overseeing the daily operations of the aesthetic clinic to ensure a high standard of patient care, exceptional client experience, and efficient business performance. This role requires strong leadership, excellent communication, and a solid understanding of aesthetic treatments, compliance standards, and clinic workflow.


Key Responsibilities
Operational Management
  • Oversee the daily operations of the clinic to ensure smooth, efficient, and professional service delivery.
  • Develop and implement operational policies, protocols, and procedures.
  • Manage appointment scheduling, patient flow, and clinic efficiency.
  • Ensure the clinic environment is clean, safe, and compliant with health regulations and industry standards.
Client Experience & Service Quality
  • Maintain a high level of customer service to ensure patient satisfaction and loyalty.
  • Handle escalated client concerns, feedback, and conflict resolution.
  • Monitor and improve the patient journey, from inquiries to post-treatment follow-ups.
  • Ensure staff provide consistent, high-quality service aligned with the clinic's brand standards.
Staff Leadership & HR
  • Recruit, onboard, train, supervise, and evaluate clinic staff (nurses, therapists, receptionists, etc.).
  • Create schedules and ensure adequate staffing coverage.
  • Conduct performance reviews and staff development activities.
  • Promote a positive, collaborative, and high-performing work environment.
Financial & Business Management
  • Monitor clinic budgets, revenue, expenses, and financial performance.
  • Assist with pricing strategies, promotions, and service packages.
  • Oversee inventory management, including medical supplies, skincare products, and equipment.
  • Generate operational and financial reports for leadership/owners.
Compliance & Safety
  • Ensure the clinic complies with local regulations, licensing requirements, and medical safety standards.
  • Maintain accurate records—including patient files, treatment records, and inventory logs.
  • Ensure all equipment is serviced, calibrated, and functioning safely.
  • Implement health and safety protocols for staff and patients.
Marketing & Business Development
  • Collaborate with marketing teams or external partners to promote clinic services.
  • Support social media content planning, campaigns, and promotions.
  • Track lead generation, conversion rates, and customer retention metrics.
  • Participate in planning events, open houses, and partnerships to grow the business.

Qualifications & Skills
Required
  • Proven experience as a Clinic Manager, Spa Manager, Practice Manager, or similar role in healthcare or aesthetics.
  • Strong leadership, organizational, and multitasking abilities.
  • Excellent customer service and communication skills.
  • Understanding of aesthetic treatments (e.g., laser, injectables, skincare) and clinic flow.
  • Proficiency in clinic management software and MS Office tools.
Preferred
  • Background in aesthetics, dermatology, cosmetic nursing, or medical spa environments.
  • Knowledge of health regulations, patient privacy laws, and clinic compliance.
  • Business management or marketing experience.

Personal Attributes
  • Professional, polished, and client-focused demeanor.
  • Problem-solving mindset with the ability to make quick, effective decisions.
  • High level of integrity and discretion, especially regarding patient confidentiality.
  • Ability to work in a fast-paced, evolving environment.

Working Conditions
  • Full-time position; availability on some weekends or evenings may be required.
  • Clinic-based role with occasional off-site events or trainings.

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