Customer Relations Executive

Bali Easy sedang membuka lowongan untuk posisi Penuh waktu Customer Relations Executive di Sading, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

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• Tersedia jam fleksibel
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Costumer Relation Excecutive (Immigration and Visa Consultant)

Location: Canggu / Pererenan / Seseh

Language Requirement: English – Conversational Level

About Us

Bali Easy is proudly recognized as the leading eSIM provider in Bali, trusted by thousands of international travelers and highly rated on trustpilot

As part of our expansion, we provide an extensive range of services designed to enhance the travel experience in Bali. From instant activation high-speed eSIMs to visa assistance, curated tours, villa rentals, and grocery delivery, we aim to simplify the journey for modern travelers. With an emphasis on convenience, reliability, and local expertise, BaliEasy connects visitors with high-quality services that cater to their needs. As part of a global vision, we are working towards scalable travel and digital solutions to make travel more seamless and connected worldwide. Our platform ensures travelers enjoy a hassle-free and enriching journey in Bali and beyond.

Position Overview

This is a full-time, on-site role located in Bali, Indonesia, for a Visa Consultant. The Visa Consultant will manage the end-to-end process of visa services, which includes assisting clients with travel documentation, handling immigration-related issues, providing tailored consulting support, and facilitating seamless service delivery. This role involves maintaining consistent and clear communication with clients, addressing inquiries, and ensuring compliance with immigration requirements while delivering excellent customer service.

Key Responsibilities

• Welcome and assist customers in-store with professionalism and enthusiasm.
• Promote and sell Bali Easy products, including eSIMs and Visa Tourist services.
• Provide Product Knowledge, installation process and Visa consultation, clearly explaining options, requirements, and procedures.
• Handle customer inquiries and resolve issues promptly and courteously.
• Maintain accurate daily records of sales, stock, and operational activities.
• Use digital tools such as Google Sheets, Google Forms, and ChatGPT for reporting and task management.
• Collaborate with internal teams to maintain service quality and efficient workflow.

Qualifications

• Candidate must possess at least a bachelor's degree (preferably from Law/International Relations major)
• Have at least 2 years working experience in Visa or Immigration Consultant field.
• Capable of working effectively under pressure and meeting established goals & objectives within the specific deadline, while maintaining high quality work at all times.
• Excellent communication, presentation, and interpersonal skills in dealing with people at all professional levels will also be highly valued.
• Fluency in English is mandatory both verbal and written.
• Should be proactive, highly motivated and able to work effectively in a team.
• Familiarity with MS Office applications (Excel, Word, PowerPoint) is essential.
• Experience in a similar role in another reputable immigration consultant firm will be a distinct advantage.

Compensation & Benefits

• Negotiable salary during the probation period.
• Performance-based salary review after probation.
• Opportunities for growth within a fast-developing and innovative company.

Why Join Us

• Be part of Bali's most trusted travel technology brand.
• Support the launch of a new and expanding service line in Canggu.
• Gain valuable experience in Sales, Customer Experience, and Digital Products.
• Work in a dynamic, collaborative, and growth-oriented environment.