Client Relations Senior Manager

This role requires the candidate to work in Bali, Indonesia.
Client Overview
Our client is part of a premium land and property development group with roots in Singapore and a strong operating history in Indonesia since 2008. The group is recognized for its experience-driven development philosophy, combining long-term investment value with thoughtfully curated lifestyle and community design.

The company focuses on developing high-end turnkey villas and premium land plots in exclusive coastal locations across Lombok. Each project is designed for discerning international and domestic buyers seeking luxury residences with strong capital appreciation and rental potential, emphasizing sustainability, architectural integrity, and a seamless ownership experience. The organization is currently strengthening its client-facing leadership to ensure villa buyers receive a world-class, transparent, and reassuring experience throughout the acquisition, construction, and handover process.

Job Role
The Client Relations Senior Manager is a senior, client-facing role representing the company to high-net-worth villa buyers purchasing turnkey properties valued at USD 1 million and above. The role combines luxury client relationship management with a sales-oriented mindset, acting as the client's trusted advisor throughout the full villa construction journey, from agreement signing, design coordination, construction progress, to handover.

In parallel, the position supports the active sale of turnkey villas while requiring a highly independent professional with strong emotional intelligence, credibility with affluent clients, and the ability to manage complex, long-cycle property transactions with discretion and professionalism.

Key Responsibilities

• Serve as the primary point of contact for villa buyers throughout the entire construction lifecycle.
• Guide clients through design, construction milestones, timelines, and handover processes.
• Proactively manage client expectations, concerns, and changes to ensure a premium ownership experience.
• Build long-term, trust-based relationships with high-net-worth and international buyers.
• Support the sale of turnkey luxury villas, including presenting projects, responding to inquiries, and assisting in deal progression.
• Conduct site visits, project walkthroughs, and client meetings in Bali and Lombok.
• Collaborate closely with internal sales, development, and design teams to align client needs with project execution.
• Coordinate with development, construction, legal, and finance teams to ensure smooth client communication and delivery.
• Translate technical and construction updates into client-friendly explanations.
• Ensure documentation, timelines, and commitments are accurately communicated and followed through.
• Represent the company as a polished, service-driven luxury brand ambassador.
• Maintain confidentiality, discretion, and professionalism when handling high-value transactions.

Candidate Requirements

• Education: Minimum Bachelor's degree in any relevant field.
• Experience: At least 5 years in leadership, strategic, or management roles in property, real estate, or luxury villa sales. Proven exposure to high-value transactions, ideally luxury villas or premium residential developments. Experience engaging with affluent clients, investors, or international buyers.
• Industry Knowledge: Real estate, property development, luxury residential projects, or comparable high-end asset sales.
• Language Skills: Business-level oral and written English.
• Professional & Personal Competencies: Strong client-facing presence with high emotional intelligence and credibility. Independent, self-driven, and comfortable managing clients without close supervision. Calm, solution-oriented, and confident in handling complex client situations. Able to balance relationship management with commercial objectives. Leadership mindset, even without direct people management responsibility.
• Mobility: Willing to be based on-site in Bali and travel frequently to Lombok and Sumbawa.
• Nationality: Open to Indonesian or expatriate candidates; selection based purely on capability, maturity, leadership approach, and cultural fit.

Job Code: #554