Retail Operation Manager Jakarta

5 days ago


Jakarta, Jakarta, Indonesia Time International Full time

Business Management

Retail Operation Manager

Jakarta

Background & Purpose of the Job :

To ensure consistent store execution, operational excellence, cost efficiency, and sales productivity across all retail stores by standardizing SOPs, improving people performance, and driving cross-functional alignment.

What You'll Do :

  • Manage and oversee day-to-day retail store operations across multiple locations
  • Ensure full compliance with SOPs, policies, and brand standards
  • Drive sales performance, productivity, and operational efficiency at store level
  • Conduct regular store audits, operational reviews, and follow up corrective actions
  • Lead, coach, and develop Area Managers and Store Managers
  • Manage manpower planning, scheduling, and productivity in collaboration with HR
  • Oversee inventory accuracy, stock movement, replenishment, and loss prevention
  • Coordinate with Merchandising and Supply Chain to ensure stock availability and manage slow-moving inventory
  • Ensure consistent customer experience, service quality, and VM execution
  • Monitor store operating expenses and support store-level P&L optimization
  • Collaborate closely with HQ functions and represent store needs in discussions

What You'll Need To Succeed :

  • Minimum 5 years of experience in Retail Operations / Area / Multi-Store Management
  • Strong knowledge of retail SOPs, store operations, and performance metrics
  • Proven experience in driving sales targets and productivity KPIs
  • Strong people management, coaching, and leadership skills
  • High analytical capability in sales, labor cost, and inventory analysis
  • Able to work in a fast-paced, KPI-driven environment
  • Strong communication and cross-functional collaboration skills

Technical Requirements

  • Experience with POS systems (SAP, iReap, or equivalent)
  • Proficient in Excel / Google Sheets
  • Familiar with workforce management and inventory control systems
  • Basic understanding of store-level P&L

Personal Attributes

  • Hands-on and field-oriented leader
  • High sense of ownership and accountability
  • Detail-oriented, disciplined, and fair
  • Strong integrity and execution mindset


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