Collection Training

6 hours ago


Jakarta, Jakarta, Indonesia Kredivo Group Full time

Job Summary

The Collection Training and Quality Control Manager (International) is responsible for training and quality assurance within a fintech collections environment, ensuring high recovery performance, customer-centric interactions, and strict compliance with regulatory and internal standards.

Key Responsibilities

  • Develop and deliver training programs in English language for Kredivo International Collection Teams
  • Monitor calls, chats, and system activities to ensure quality and compliance
  • Coach agents on collection processes, tools, strategies, and customer engagement
  • Maintain quality scorecards and performance reports
  • Liaise with Strategy, Process Improvement, Complaint Handling, Compliance and Collection Operations teams to ensure smooth collection operation process.

Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years of collections experience, preferably in fintech, digital lending, or financial services
  • Strong understanding of collections, training methods and quality control process
  • Excellent training, coaching, and analytical skills
  • Experience and mastery in creating training modules in Moodle
  • Good communication skill in English language is a mandatory


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