captain

1 day ago

Jakarta, Jakarta, Indonesia PT Summarecon Agung, Tbk Full time
Requirements:

Minimum education: Diploma (D3) in Tourism / Hospitality / Food & Beverage

Minimum 2 years of experience as a Captain / Leader in a restaurant, bar, or café

Strong knowledge of F&B service, table management, and hospitality standards

Excellent leadership and communication skills

Neat appearance, disciplined, and able to work under pressure

Willing to work in shifts, including weekends and public holidays

Able to operate POS systems and understand basic daily operational reports

Willing to be placed at Summarecon Mall Bandung

Job Description:

Lead and supervise the service team (waiters/waitresses) during daily operations

Ensure all guests receive friendly, prompt, and professional service

Manage table assignments, staff rotation, and service flow in the dining area

Conduct daily briefings and ensure SOP standards are consistently implemented

Handle guest complaints promptly and in a solution-oriented manner

Coordinate with the Kitchen, Bar, and Manager to ensure smooth operations

Ensure the work area is always clean, tidy, and ready for use

Prepare daily operational reports (sales, stock, and team performance) for the Supervisor/Restaurant Manager

Train and guide new service staff to understand and implement Cassa Barrels' service standards

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