Assistant Restaurant Manager

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

About The Role Of Assistant Restaurant Manager
The
Restaurant Assistant Manager
supports the Restaurant Manager in daily operations to ensure smooth, efficient, and customer-focused service. This role involves supervising staff, assisting in administrative tasks, maintaining high-quality standards in food and service, and ensuring an excellent guest experience. The Assistant Manager acts as a leader on the floor and a key point of contact when the Restaurant Manager is unavailable.

What You Will Do

• Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service.
• Establish and maintain adequate equipment and product par stock.
• Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction.
• Staying current with F&B offerings and collaborating with GM on VIP experiences, enhancements, and pop-ups.
• Perform pre-shifts to ensure that each employee has a professional personal appearance, as well as a professional, warm and sincere posture.
• Responsible for staff communication, training, coaching, documenting any training, disciplinary records and/or absenteeism and periodically evaluating performance.
• They will manage all daily activities as well as assist in development and planning for future events in the outlet.

What You Bring

• Fluency in English is required for this position
• A minimum of three (3) years working in Food & Beverage as a department head
• Two + year's experience years of previous experience as a supervisory or assistant manager position in Food and Beverage. Previous Experience in hotel and fine dining preferred.
• Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. Strong interpersonal and relationship-building skills to work with cross-functional teams.
• Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest's preferences.

What We Offer

• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad
• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

Note : for Indonesian nationality only