Restaurant Assistant Manager In Room Dining

2 weeks ago

Jakarta, Jakarta, Indonesia Park Hyatt Full time

Organization- Park Hyatt Jakarta
Summary

  • To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
  • To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
  • To be fully aware of all activity within the Hotel on a day to day basis.
  • To assist the Manager in efficiently managing the Restaurant according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta's Standards of Performance.
  • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
  • To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
  • To liaise with the Kitchen and Food & Beverage associates on daily operation and quality.
  • To ensure that the outlet cashiering procedures are strictly adhered to.
  • To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
  • To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
  • To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
  • To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
  • To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
  • To ensure all associates provide excellent service to internal customers in other departments as appropriate.
  • To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Implement food safety programs and procedures.
  • Always practice safety in handling food.
  • Performing personal and environmental hygiene in food and beverage business.
  • Conducting Food Safety Training.
  • Performing Personal and Environmental Hygiene in the Management of Food Business Services.

Qualifications

  • Indonesian Nationality or expatriate with a degree in Hospitality or Business Management
  • Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills

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