Ecommerce Support Staff

1 week ago

Jakarta, Jakarta, Indonesia Wanda's Full time

Loc : Tebet, South Jakarta (WFO)Requirements:

  • Bachelor's degree (S1) or higher.
  • At least 1 -2 years of experience in e-commerce support, customer service (with sales KPI), or sales
  • Excellent communication skills (written and verbal).
  • Ability to stay calm under pressure and handle challenging situations.
  • Strong problem-solving skills with a customer-focused attitude and desire to help customers and resolve issues.
  • Fluency in English.
  • Prior experience as a customer service representative, preferably in e-commerce or retail.

Key Responsibilities :

  • Handle customer inquiries via live chat and provide accurate product information in shopee, tiktok and tokopedia.

  • Recommend products, upsell, and cross-sell to drive online sales.

  • Deliver excellent customer service, including order updates, after-sales support, returns, and exchanges.

  • Assist with order processing and packing to ensure accuracy and timely shipment.

  • Coordinate with internal teams to ensure a smooth end-to-end customer journey.

  • Conduct basic competitor and market research to support business decisions.

Additional Information:

  • Schedule: Working hour: 8 hours per day in shifting basis. Should be willing to assign in night shift in campaign period - WFO
  • Need to be flexible in adjusting shifts during campaign periods, including weekends and public holidays (weekend shifts may be scheduled during daytime as needed)

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