Manager Facility Maintenance Services

Position Overview

This position is responsible for the overall management, operation, and maintenance of hospital facilities, systems, and equipment to ensure a safe, reliable, and compliant environment that supports the delivery of high-quality healthcare services. This role ensures that all building systems – including electrical, mechanical, HVAC, plumbing, and medical gas systems – operate efficiently and meet healthcare regulations and accreditation standards.

Key Outcomes:

Operational reliability of hospital facilities

• Ensure all hospital facilities and infrastructure (mechanical, electrical, plumbing, HVAC, generator sets, elevators, water systems, and others) operate reliably and safely at all times.
• Minimize equipment downtime and service disruptions that may affect hospital operations.

Compliance with regulations and health standards

• Ensure all maintenance activities comply with government regulations, occupational health and safety standards, and hospital accreditation.
• Prepare and maintain maintenance documentation in accordance with internal and external audit requirements.
• Monitoring and report for waste sewage treatment plan regularly.

Cost efficiency and resource optimization

• Optimize operational and maintenance budget through effective planning and efficient use of resources.
• Implement preventive maintenance to reduce emergency repair costs.

Quality of maintenance services

• Achieve high satisfaction from internal users (medical and non-medical departments) regarding the responsiveness and completion of maintenance work.
• Deliver maintenance services that are prompt accurate, and of high quality.

Team management and staff development

• Enhance the competencies of technician and maintenance staff through continuous training and coaching.
• Build a disciplined, proactive, and service-oriented maintenance team

Workplace safety and environmental health

• Implement and monitor safety standards for all facility maintenance staff.
• Ensure the hospital environment is safe, clean, and supports the comfort of patients and healthcare workers.

Facility project planning and implementation

• Play an active role in the planning and supervision of renovation, expansion, and facility improvement projects.
• Ensure projects are completed on time, within budget, and according to technical specifications.

Primary Duties and Responsibilities

Operational reliability of hospital facilities

• Oversee daily operation and maintenance of all hospital infrastructure systems (mechanical, electrical, plumbing, HVAC, generator sets, elevators, water systems, etc).
• Conduct regular inspections to ensure all facilities function reliably, safely, and efficiently.
• Develop and implement preventive maintenance schedules to minimize downtime and avoid service disruptions.
• Respond promptly to equipment failures or facility emergencies to ensure continuous hospital operations.

Compliance with regulation and health standards.

• Ensure maintenance activities comply with government regulations, safety codes, and hospital accreditation standards.
• Maintain and update all documentation related to maintenance work, licenses, and inspection reports.
• Prepare reports and records required for internal and external audits.
• Coordinate with Quality, Safety, and Accreditation teams to meet compliance requirements.

Cost efficiency and resource optimization

• Plan and manage the operational and maintenance budget effectively.
• Monitor expenditures to ensure cost control and identify opportunities for savings.
• Optimize resource allocation, including manpower, materials, and equipment utilization.
• Implement preventive and predictive maintenance programs to minimize emergency repair costs.

Quality of maintenance services

• Supervise and evaluate maintenance activities to ensure timely, accurate, and high-quality service delivery.
• Establish service performance indicators (KPIs) and monitor achievement against targets.
• Gather feedback from hospital departments to improve maintenance service responsiveness and satisfaction.
• Promote a customer-oriented approach within maintenance team.

Team management and staff development

• Lead, supervise, and motivate maintenance teams to achieve departmental goals.
• Identify skill gaps and organize regular training, workshops, and coaching for staff.
• Conduct performance evaluations and implement improvement plans as needed.
• Foster a culture of discipline, teamwork, and accountability.

Workplace safety and environmental health.

• Enforce compliance with workplace safety procedures and standards among maintenance personnel.
• Conduct safety inspections and risk assessments of maintenance activities and equipment areas.
• Ensure the hospital's physical environment support patient safety, comfort, and infection control.
• Collaborate with Environmental Health and Safety (EHS) teams to maintain safety and clean facility.

Facility project planning and implementation

• Participate in planning and budgeting for facility renovation, expansion, or improvement projects.
• Coordinate with consultants, contractors, and vendors to ensure proper execution of projects.
• Monitor project progress, ensuring adherence to timelines, budgets, and quality standards.
• Review technical specifications, drawings, and commissioning reports before project handover.

Selection Criteria

1. Bachelor's degree in Engineering (Mechanical, Electrical, Civil, Industrial Engineering) or related field.
2. Professional certification in Facility Management, Maintenance Management, or Safety (K3) are an advantage
3. Additional training in Hospital Engineering, HVAC Systems, or Biomedical Facility Maintenance is preferred
4. Minimum 5 years of experience in facility maintenance management, with at least 3 years in a supervisory or managerial role.
5. Proven experience in hospital or healthcare facility operation is highly desirable.
6. Familiarity with hospital engineering systems, building automation system (BAS), and energy management.
7. Understanding of local regulations, occupational health and safety standards, and hospital accreditation requirements.