Field Service Engineer

2 weeks ago

Riau, Indonesia Nov Inc. Full time

Job Summary:

Responsible for providing engineering support, supervision, and coordination in the delivery of field services. The FSE oversees the work of Field Service Technicians, ensures proper planning and execution of projects, leads troubleshooting and problem resolution for complex technical issues, and liaises with customers to ensure satisfaction and compliance with project requirements.

Key Responsibilities:

  • Project Planning and Coordination:
  • Review project requirements and develop field service execution plans.
  • Supervise and guide FST during rig up, rig down, commissioning, and troubleshooting activities.
  • Coordinate with Project Managers, Client, and Internal teams to ensure project schedules and deliverables are met.
  • Technical Support and Supervision:
  • Provide advanced technical expertise in diagnosing and resolving complex mechanical, electrical, and system integration issues.
  • Ensure correct calibration and performance of equipment before deployment.
  • Validate and approve test results, reports, and technical documentation submitted by FSTs.
  • Customer Interaction and Relationship Management:
  • Act as the main technical contact for clients during field operations.
  • Provide professional recommendations and solutions tailored to customer needs.
  • Conduct review meetings with clients to assess service quality and gather feedback.
  • Documentation and Reporting:
  • Ensure completeness and accuracy of service reports, test results, and maintenance logs prepared by FSTs.
  • Submit consolidated report to management including recommendation for system improvements.
  • Supporting compliance with company QHSE documentation and reporting requirements.
  • Training and Development:
  • Mentor and training FSTs to improve their technical skills and efficiency.
  • Conduct training sessions for customers and operators.
  • Identify areas for continuous improvement in field service practices.
  • Quality, Safety, and Compliance:
  • Ensure adherence to company safety standards and customer site HSE Regulations.
  • Oversee compliance with legal and contractual requirements during field operations.
  • Promote continuous improvement initiatives to enhance service quality and operational efficiency.
  • PT. NOV Oilfield Services comply with all applicable legal and other requirements.
  • Travel and Field Work:
  • Willing to travel extensively to onshore and offshore rig sites.
  • Provide on-site leadership in challenging and high-pressure environments.
  • Continuous Improvement:
  • Provide feedback regarding recurring issues or potential system enhancements or potential areas for system improvement.
  • Participate in training and development activities to enhance technical skills and knowledge of our equipment.

Qualification and Skills:

  • Candidate should possess Degree in Electronics/Electrical/Instrumentation and have minimum work experience of 2 years in Oil& Gas / Similar industries.
  • Fluent in written and verbal English and local language communication skills.
  • Good understanding of industry standard practices and job safety procedures.
  • Good command over IT and network related equipment.
  • Knowledge of maintenance related to hydraulic instruments.
  • Ability to collaborate with others and work well on a team.

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