Executive Asisstant Manager

1 week ago

Jakarta, Jakarta, Indonesia SAHID HOTEL & RESORTS Full time 250,000,000 - 750,000,000 per year

About the Role

Are you a seasoned and inspirational hotelier ready to take on a pivotal leadership role at one of Jakarta's most iconic 5-star hotels? Grand Sahid Jaya Hotel is seeking a world-class Executive Assistant Manager (EAM) to act as the second-in-command to our General Manager.

As the EAM, you will be the driving force behind our daily operations, championing service excellence and ensuring the highest standards of quality across all departments. This is a crucial role for a hands-on operational leader with a proven track record in the luxury hospitality sector, exceptional leadership skills, and a comprehensive understanding of hotel operations.

What You'll Be Doing (Tanggung Jawab Pekerjaan)

  • Operational Excellence: Oversee and direct all aspects of the hotel's day-to-day operations, with a strong focus on Rooms Division and Food & Beverage, to ensure seamless and efficient service delivery.
  • Leadership & Team Management: Deputize for the General Manager in their absence and provide strong leadership to all Heads of Department (HODs). Foster a culture of high performance, accountability, and continuous improvement.
  • Guest Experience Enhancement: Act as a champion for guest satisfaction, personally handling escalated guest concerns and analyzing guest feedback (GSS, TripAdvisor, etc.) to identify areas for improvement.
  • Financial Performance: Collaborate closely with the General Manager and Financial Controller to manage the hotel's profit and loss statement (P&L), control operational costs, and identify opportunities to maximize revenue and profitability.
  • Quality & Standards: Ensure all brand standards, operational procedures (SOPs), and health & safety regulations are strictly adhered to across the property.
  • Strategic Contribution: Assist the General Manager in developing and executing the hotel's strategic plan, annual budget, and capital expenditure projects.

What We're Looking For (Kualifikasi)

  • 5-Star Hotel Experience: A minimum of 8-10 years of progressive leadership experience in the hospitality industry, with significant exposure in a 5-star luxury hotel environment is mandatory.
  • Strong & Proven Leadership: Demonstrable experience in leading large, diverse teams. You must be able to inspire, mentor, and develop your HODs and their respective teams.
  • Comprehensive Operational Knowledge: A deep and practical understanding of all facets of hotel operations, with a particular strength and background in either Rooms Division or Food & Beverage at a Director level.
  • Financial Acumen: Strong understanding of hotel finance, P&L management, budgeting, and cost control.
  • Communication Skills: Exceptional communication, interpersonal, and negotiation skills. Fluency in English is required.
  • Educational Background: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly preferred.

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