Relationship Manager

4 days ago


Jakarta, Jakarta, Indonesia Shopee Full time

Job Description

  • Act as the main point of contact for ShopeeFood and maintain strong relationships with assigned merchants.
  • Responsible for maintaining merchant performance by offering participation in ShopeeFood campaigns and other services through online channels (Email, WhatsApp Blast, and phone calls).
  • Handle price competitiveness by monitoring merchant pricing, ensuring competitive positioning, and recommending necessary adjustments.
  • Manage administrative updates such as menu changes, photo updates, and other required modifications to support merchant operations.

Requirements

  • Proficient in Excel, Google Sheets, Google Drive, Gmail, web browsers, WhatsApp, and WhatsApp Blast tools.
  • Target-oriented with a strong commitment to achieving performance goals.
  • Strong interpersonal and communication skills.
  • Experienced in daily canvassing and monitoring tasks.
  • Good understanding of district-to-subdistrict mapping in Sidoarjo
  • Experienced in managing merchant package activations.
  • Able to simulate, analyze, and calculate program/campaign proposals for merchants.

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