Guest Experience Manager

2 weeks ago

Jakarta Metropolitan Area, Indonesia Michael Page Full time 15,000,000 - 20,000,000 per year
  • Great opportunity in Healthcare
  • Competitive package & benefits

About Our Client
Our client is an internationally aligned healthcare institution committed to delivering exceptional patient-centered care. With a focus on innovation and personalized service, the organization strives to set new benchmarks for quality and comfort in the healthcare industry.

Job Description
As a Guest Experience Manager, your main responsibilities will include:

  • Design and implement service protocols that elevate patient and family experiences to high-end hospitality standards.
  • Oversee front-of-house operations, including admissions, concierge services, and VIP patient programs.
  • Train and mentor staff on service excellence, empathy, and cultural sensitivity.
  • Collaborate with clinical teams to ensure seamless integration of hospitality and medical care.
  • Monitor guest feedback and develop continuous improvement initiatives to enhance satisfaction and loyalty.
  • Drive initiatives that reflect the organization's commitment to premium care and international best practices.

The Successful Applicant
To excel in this role, you should have:

  • Strong background in hospitality or premium service industries; experience with leading airlines is a major advantage.
  • Minimum 5 years of experience in guest relations, customer experience, or hospitality management.
  • Exceptional interpersonal and communication skills, with a natural ability to create memorable experiences.
  • Proven leadership capabilities and experience managing diverse teams.
  • High adaptability and cultural awareness in a fast-paced, service-driven environment.

What's On Offer

  • Opportunity to redefine patient experience in a pioneering healthcare setting.
  • Competitive executive-level compensation and benefits.
  • A collaborative, values-driven culture focused on excellence and innovation.

Contact: Amelia Lestari
Quote job ref: JN

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