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Guest Relations Officer

2 weeks ago

Jakarta Metropolitan Area, Indonesia Shangri-La Group Full time 15,000,000 - 30,000,000 per year

Shangri-La Jakarta

Main Responsibility
To accord personalize and prompt service to all VIP guest from arrival to departure, to provide all hotel guest and patron, courteous, tactful and efficient service. GRO-Mandarin speaker also acted as key personnel when it comes with the non-English speaker Chinese guest.

Requirements

  • Fluent in English (both written and spoken)
  • Fluent in a second foreign language (Mandarin)
  • Some experience in customer service or guest relation
  • Pleasant personality
  • Good communication skills
  • Knowledge of computer / recent / relevant technology equipment and usage
  • Able to work flexible hours