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Product Specialist

2 weeks ago

Jakarta, Jakarta, Indonesia WSA Full time

Driven by the passion to improve quality of people's lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are seeking a knowledgeable and customer-focused Product Specialist to support our medical device portfolio in the local market. This role serves as the product expert for internal teams and external partners, ensuring strong product understanding, effective training delivery, and seamless coordination across sales, marketing, customer service, and distributors. The position plays a key role in driving product adoption, competitive positioning, and clinical confidence in the field.

What you will do
  • Act as the product expert, responding to product inquiries, supporting troubleshooting, and coordinating after-sales service with Customer Service teams
  • Plan, prepare, and deliver product training and product pitching sessions for dealers, distributors, and hearing care professionals
  • Support product launches, product lifecycle management, and portfolio positioning in collaboration with the Country Sales Manager
  • Work closely with regulatory and commercial teams to support product registration, renewals, tenders, and order-related documentation
  • Collaborate with marketing to localize materials, support campaigns, and ensure effective product displays and promotional tools in the market.
What you bring
  • University degree in a medical, audiology, ENT, or related field; medical device or pharmaceutical background is required
  • 2–3 years of experience as a Product Specialist, with at least 3 years in an MNC environment preferred
  • Strong understanding of audiology or ENT products, with the ability to clearly explain product features, benefits, and competitive advantages
  • Confident trainer and presenter with strong PowerPoint skills and the ability to tailor content to different audiences
  • Strong communication skills in English and Bahasa Malay, with a collaborative, structured, and customer-oriented working style.
Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.