Head of Operations

4 days ago

Tangerang, Banten, Indonesia SIRCLO Full time

Job Description:

  • Plan, build, and manage warehouse operations from the ground up — including layout design, racking setup, space allocation, and manpower planning based on projected volume and operational needs.
  • Build and maintain strong relationships with internal and external stakeholders to ensure smooth operations.
  • Handle and resolve escalated operational issues and complaints effectively.
  • Analyze and assess operational data to identify gaps and develop continuous improvement plans.
  • Apply problem-solving skills to achieve operational OKRs and SLAs.
  • Lead, motivate, and support team members to perform according to company values and goals.
  • Control and manage operational budgets and related financial activities to ensure efficiency and cost optimization.
  • Formulate strategic and operational objectives that align with overall business direction.
  • Review and refine operational policies, processes, and procedures for improved effectiveness and compliance.

Job Requirements:

  • Bachelor's degree in Management, Logistics, Industrial Engineering, or a related field.
  • Minimum 10 years of experience in warehouse operations management, including layout planning, storage system setup, and team management.
  • Proven track record in building and managing warehouse operations from the ground up (start-up or greenfield projects).
  • Skilled in workforce planning, operational budgeting, and cost optimization to ensure efficiency.
  • Strong problem-solving and decision-making abilities to handle and resolve escalated operational issues effectively.
  • Demonstrated leadership skills with the ability to motivate and support teams in alignment with company values and objectives.
  • Proficient in Warehouse Management Systems (WMS) and comfortable working with data and operational reports.
  • Solid understanding of operational policy and procedure development to ensure compliance and effectiveness.

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