Customer Service Staff

7 days ago

Kuta, Bali, Indonesia PT BALI UTAMA CAKRAWALA Full time 30,000,000 - 50,000,000 per year

PT BALI UTAMA CAKRAWALA sedang membuka lowongan untuk posisi Penuh waktu Customer Service Staff di Kuta, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

  • Tersedia jam fleksibel
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini

Job Title : Customer Service (Outsourcing Placement)

Unit: Discovery Mall Bali

Location: Bali, Indonesia

Department : Tenant & Customer Relations

Reports To: Tenant & Customer Relation Asst. Manager

About PT Bali Utama Cakrawala:

PT Bali Utama Cakrawala is a company established in 2008, focusing on the retail and hospitality industry. Over the past decade, PT Bali Utama Cakrawala has transformed from a property development company into a diverse lifestyle business. Our portfolio includes prestigious business units such as Lv8 Resort Hotel, Vue Canggu, Discovery Mall Bali, and several restaurants.

Job Overview:

Discovery Mall Bali is seeking a dynamic and personable Customer Service to join our team. This position will report directly to the Tenant & Customer Relation Asst. Manager and play a vital role in creating memorable experiences for our diverse visitors, including local shoppers and international tourists. Your mission is to provide world-class customer service, ensuring every guest leaves with a smile.

Requirements:

  • Minimum of a high school diploma; a degree in Hospitality, Communication, or a related field is an advantage
  • Fluent in English; additional languages such as Mandarin, Japanese, or Korean are highly valued
  • At least one year of experience in customer service, hospitality, or retail is preferred
  • Excellent interpersonal communication, problem-solving, and cultural sensitivity
  • Basic knowledge of MS Office and familiarity with customer management systems
  • Well-groomed and aligned with Discovery Mall Bali's brand standards
  • Comfortable working in a fast-paced environment with a diverse clientele
  • Willing to be based in Bali

Responsibilities:

  • Welcome guests warmly and provide information about stores, dining options, promotions, and upcoming events
  • Respond to customer questions through face-to-face interactions, phone calls, or digital channels
  • Handle customer concerns or complaints promptly and effectively, always striving to exceed expectations
  • Offer assistance tailored to foreign visitors, including language support and guidance on local attractions
  • Highlight mall amenities such as valet parking, loyalty programs, and special tourist packages
  • Work closely with the related team to manage lost and found items, emergencies, or other incidents
  • Record and communicate customer feedback to help improve mall services

Note:

This position is part of an outsourcing placement under PT Adidaya Madani. This role will be located at Discovery Mall Bali, Kuta – Badung, Bali.

Compensation – Benefits:

  1. Competitive Salary (Negotiable depending on qualifications)
  2. Tunjangan Hari Raya (THR)
  3. BPJS Kesehatan & Ketenagakerjaan
  4. Other benefits as per company policy

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