Booking Team

6 days ago

Medan, North Sumatra, Indonesia PT. Pasifik Sukses Gemilang Full time 4,000,000 - 8,000,000 per year

Hai, Talenta Hebat

Kami dari PT. Pasifik Sukses Gemilang (PSG Group) sedang mencari rekan baru yang antusias, bersemangat, dan siap belajar untuk bergabung sebagai Booking Tim. Kalau kamu mencari tempat kerja yang nyaman dan penuh kesempatan berkembang, yuk gabung bareng kami

Tanggung Jawab Utama

  1. Respon Chat Masuk Multi-Platform

  2. Menjawab pertanyaan calon tamu melalui chat OTA (Airbnb, , dsb) dengan cepat dan sopan

  3. Memberikan informasi unit, harga, ketersediaan, dan kebijakan secara akurat
  4. Mengirim pesan follow-up atau reminder sesuai SOP komunikasi

2. Konversi Penjualan & Penutupan Booking

  • Meyakinkan calon tamu untuk menyelesaikan pemesanan
  • Mengarahkan ke platform yang tepat jika dibutuhkan
  • Melaporkan booking yang berhasil ditangani untuk tracking komisi

3. Kolaborasi & Koordinasi

  • Berkoordinasi dengan Property Operations Supervisor untuk memastikan unit tersedia dan siap huni
  • Melaporkan keluhan awal atau pertanyaan khusus ke tim Customer Support/Technical jika dibutuhkan

4. Kepatuhan & Standar Layanan

  • Mengikuti template komunikasi dan SOP yang ditetapkan
  • Menjaga tone profesional dan konsisten dengan budaya PSG Group
  • Menangani tamu dengan empati dan kecepatan

Kualifikasi dan Pengalaman yang Dibutuhkan

  • Pendidikan minimal SMA/sederajat

  • Diutamakan pengalaman di hospitality, reservasi, atau layanan pelanggan

  • Komunikasi tertulis yang baik (formal, ramah, dan cepat tanggap)

  • Familiar dengan OTA seperti Airbnb, , Traveloka,
  • Terbiasa menggunakan smartphone & sistem chat berbasis aplikasi
  • Memahami jadwal kerja fleksibel dan target respon cepat

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