Costumer Service Officer

2 days ago

Pekanbaru City Riau, Indonesia I CAN READ Indonesia Full time

I Can Read is an international English literacy education provider specializing in reading, writing, comprehension, and communication skills for children. Using a unique, research-based methodology, I Can Read helps young learners build strong foundations in phonics and literacy through structured, engaging, and age-appropriate programs. With centers across multiple countries, I Can Read is committed to delivering high-quality learning experiences that inspire confidence and a lifelong love for English.

CSO Job Description:

  • Welcome students and parents with a friendly and professional attitude.

  • Provide clear information about programs, class schedules, fees, and promotions.

  • Handle student registration, placement tests scheduling, and enrollment processes.

  • Manage daily administrative tasks, including attendance, payment records, and database updates.

  • Coordinate with teachers and the center manager to ensure smooth class operations.

  • Respond to inquiries via phone, WhatsApp, email, or walk-ins in a timely and helpful manner.

  • Assist parents with concerns, questions, or complaints and provide appropriate solutions.

  • Support center events, demonstrations, marketing activities, and trial classes.

  • Ensure the reception and learning environment stay tidy, organized, and welcoming.

  • Follow company SOPs and maintain service excellence at all times.

  • Prepare reports related to student progress, attendance, and administrative tasks.

  • Build and maintain positive relationships with students and parents to support retention.

Qualifications:

  • Minimum education D3/S1

  • Experience in Customer Service / Front Desk / Administration (experience in education or children's services is a plus).

  • Good communication skills in Bahasa Indonesia; basic–intermediate English is an advantage.

  • Friendly, communicative, and comfortable interacting with children and parents.

  • Strong administrative skills: handling registrations, payments, scheduling, and documentation.

  • Proficient with Google Workspace (Docs, Sheets, Calendar) and basic office tools.

  • Problem-solving mindset, especially in responding to parents' inquiries or concerns.

  • Neat and professional appearance.

  • Patient, empathetic, detail-oriented, and organized.

  • Able to work both independently and in a team environment.

  • Willing to work during operational hours, including Saturdays.

  • Committed to a full-time role and long-term growth.

  • General Service Officer

    2 days ago

    Pekanbaru, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: Responsible for maintaining company facilities and equipment, monitoring used goods, handling administrative tasks related to vehicles and utilities, and performing minor maintenance work in the office environment. Job Description: - Maintenance of Company Equipment & Facilities (Office & Housing).- Monitoring of used goods in...

  • General Service Officer

    6 days ago

    Pekanbaru, Riau, Indonesia Sinar Mas Full time 2,000,000 - 2,500,000 per year

    Job Description Summary:Responsible for maintaining company facilities and equipment, monitoring used goods, handling administrative tasks related to vehicles and utilities, and performing minor maintenance work in the office environment.Job Description:Maintenance of Company Equipment & Facilities (Office & Housing).Monitoring of used goods in...

  • Service Supervisor Pekanbaru Branch Penempatan Dumai

    1 week ago

    Pekanbaru, Pekanbaru City, Indonesia Rentokil Initial Full time 15,000,000 - 25,000,000 per year

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and...

  • admin service

    4 days ago

    Pekanbaru, Riau, Indonesia PD Gala Jaya Full time 2,500,000 - 5,000,000 per year

    PT. GALA JAYA PEKANBARUAdmin ServiceKUALIFIKASIPendidikan & PengalamanMinimal SMA/SMK, lebih disukai D3/S1 Administrasi, Teknik Mesin, Elektro, atau Manajemen.Berpengalaman 1–2 tahun sebagai admin service / admin teknik / admin proyek (nilai tambah jika di bidang genset atau alat berat).Fresh graduate dipersilakan melamar jika memahami administrasi...

  • Officer - Customer Service

    6 days ago

    City of Medan, Indonesia Jotun Full time 30,000 - 60,000 per year

    SUMMARY OF THE ROLEThe Customer Service Officer is responsible to provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.This position will be reporting to...

  • Customer Service Quality Assurance Specialist

    10 hours ago

    Pekanbaru, Riau, Indonesia PT. Teknologi Perdana Indonesia Full time

    Maxim is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Indonesia.RequirementsA strong command of the English language.A...

  • Sales Promoter Leader

    1 week ago

    Pekanbaru, Pekanbaru City, Riau, Indonesia Indodana Full time 10,000,000 - 20,000,000 per year

    Job DescriptionResponsible for sales targets in accordance with the areaDaily visit to merchant and make good relationship with PIC store Ensuring the program in its area runs well and the programs sales targets can be metTo ensure placement POP material promotion in storeCoordinate with partner operational teams to obtain information regarding sales,...

  • Credit Marketing Officer

    1 week ago

    Pekanbaru, Riau, Indonesia PT WOORI FINANCE INDONESIA TBK Full time 8,000,000 - 12,000,000 per year

    This vacancy is for the PekanbaruQualification :Diploma or Bachelor Degree from reputable University with related majorPreferred having job experience in Heavy Equipment Dealer or major Leasing/Multifinance Companies min 2 Years experienceProficient in all Microsoft Office applications softwareThe ability to build rapport with key clientsThe ability to...

  • Service Pre-Sales Executive

    1 week ago

    Riau Islands, Indonesia PT Esco Bintan Indonesia Full time 1,000,000 - 1,500,000 per year

    Esco Lifesciences Group is improving lives through science Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.With nearly 50 years of history and a strong foundation in...

  • Sales & Service Officer (Batam)

    1 week ago

    Batam, Riau Islands, Indonesia PT Bank Danamon Indonesia, Tbk Full time 1,000,000 - 1,200,000 per year

    Melaksanakan kegiatan operasional bank dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan, peraturan internal dan external yang berlaku.Memastikan Standard Pelayanan Sales & Service di cabang sesuai KetentuanMemberikan...