Help Desk

6 days ago

Jakarta, Jakarta, Indonesia Mirae Asset Sekuritas Indonesia Full time 500,000 - 1,500,000 per year

Job Requirements:

  • Minimum Diploma/Bachelor's Degree in Informatics Engineering, Information Systems, or a relevant field.
  • Minumum 3 years of experience in Application Support/Technical or related preferably within financial or wealth management systems.
  • Understanding of basic database concepts (simple SQL queries).
  • Familiarity with Linux/Windows Server, log monitoring, and ITSM tools (Jira, ServiceNow, Freshservice, etc.).
  • Experience analyzing application logs (Grafana, Kibana, ELK or similar).
  • Familiarity with CRM application (Salesforce, Zendesk, etc.).
  • Good communication skills and ability to work with non-technical users.
  • Strong problem-solving skills, detail-oriented, and able to work shifts (if needed).
  • Able to create technical documentation and SOPs.

Job Descriptions:

  • Handle incidents, service requests, and application-related issues.
  • Monitor application performance and ensure availability.
  • Conduct initial troubleshooting and create knowledge base documentation.
  • Coordinate with the development team for bug fixing and system improvements.
  • Produce regular reports related to SLAs, incidents, and problem management.
  • Perform basic application configurations as needed.

Work Arrangement:
Full Work From Office (WFO)
at our Jakarta HQ.

Candidates are expected to perform duties on-site to ensure effective coordination and alignment with our business operations.

About Us

Mirae Asset Sekuritas Indonesia as Permanent Innovator upholds a philosophy centered on long-term relationships, integrity, and client-focused innovation. Guided by our Business Philosophy, Vision and Core Values—Client First, Objectivity, Teamwork, and Citizenship—we strive to provide comprehensive and transparent financial services that empower our clients to achieve sustainable growth. Our commitment is to continuously evolve, delivering value-added services that anticipate and adapt to the changing needs of our clients in capital market industry.

Join us to be part of a team where your professional journey is enriched by shared values and a dedication to excellence.

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