Security and Compliance Manager

22 hours ago

Jakarta, Jakarta, Indonesia Private Advertiser Full time

Role Overview

We are seeking a commercially minded Security & Compliance Manager to strengthen our governance framework and ensure robust protection of information, people, and assets. This role will take end-to-end ownership of security, compliance, and risk controls, aligning regulatory requirements with business objectives.

Key Responsibilities:

· Report directly to the Chief Operating Officer, with full accountability for security and compliance at country level.

· Lead and manage the Security & Compliance function, ensuring consistent standards across all stores.

· Implement, enforce, and continuously improve safety and security rules, routines, and best practices across multiple retail locations.

· Conduct regular and surprise store visits to verify compliance and drive a strong security culture.

· Partner with Construction and Design teams on the placement of security, fire, and safety equipment during store build and refurbishment phases.

· Review, provide feedback on, and formally sign off site drawings at each stage of store construction and design.

· Test, commission, and approve security hardware, fire systems, and security software prior to store opening.

· Carry out post-construction inspections of fire and safety equipment and recommend corrective actions before handover and store launch.

· Ensure comprehensive training for store teams on security systems, equipment, and safety & security routines.

· Collaborate closely with PR & Marketing to plan and deliver security arrangements for special events.

· Engage with landlords and mall management to present security plans, obtain approvals, and coordinate special access requirements.

· Project manage security operations for special events, including crowd control, queue management, guard deployment, and customer safety.

· Govern access control permissions for sensitive areas such as cash rooms and IT server rooms.

· Ensure stores maintain mandated levels of safety equipment, including fire extinguishers and fire blankets.

· Lead investigation, escalation, and resolution of security incidents beyond store-level capability.

· Monitor and manage the performance of external security guards, ensuring adherence to defined routines and standards.

Key Requirements

· Minimum 3-5 years' experience in a Head of Department or equivalent senior security role.

· Proven experience in retail security operations, preferably within multi-site environments.

· Strong working knowledge of local employment regulations and applicable laws.

· Demonstrated ability to balance operational security needs with commercial realities.

· Hands-on, detail-oriented approach with the ability to lead from the front.

· English speaking skill is a must.

Competencies & Behaviours

· Ability to remain calm, decisive, and solution-focused under pressure.

· Strong communicator with the credibility to influence stakeholders at all levels.

· Collaborative team player with excellent people management skills.

· Practical, action-oriented mindset with high personal accountability.

What We Offer

· A high-impact role with clear ownership and visibility.

· Collaborative, forward-thinking working environment.

· Competitive remuneration and benefits package.

· Opportunities for professional development and progression.

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