AVP-Quality Assurance

Role purpose

Support the VP-Head of Quality Assurance & Remediation (QAR) in overseeing the internal audit function in IOH, helping to establish a robust and effective internal audit function that is synchronized with IOH internal audit guidelines, methodology, and operating principles; and to undertake regular Quality Assurance Reviews of internal audits as stipulated by the International Standards for the Professional Practices of Internal Auditing (
Standards
).

Job Description

Governance

Support Head of QAR to:

• Review AC Charter, IA Charter, IA Strategic Plan, and IA Operations Manual yearly.
• Seek approval from appropriate authorities and communicate the result to relevant stakeholders.

Annual Plan

Support Head of QAR to:

• Coordinate with other IA divisions to prepare or update risk assessment, audit universe, IA plan, budget, scorecard, and training plan.
• Seek approval from appropriate authorities and communicate the result to relevant stakeholders.

Weekly Meeting

Support Head of QAR to conduct weekly meeting to monitor the progress status of IA activities, e.g., audit engagement, investigation project, follow-up audit, policy review, KPI achievement, resource allocation, etc.

Quality Assurance

• Review annual risk assessment and IA plan proposed by other IA divisions.
• Review Risk & Control Matrix (RCM) for each project prepared by auditors.
• Review working paper and draft audit report for ongoing audits and investigations.
• Conduct post project review for completed audits and investigations.
• Conduct post engagement survey to get feedback from audit clients.\
• Provide consultancy and training for IA members related with standards and leading practice of Internal Audit.\

Follow up Audit

• Coordinate with all stakeholders and review follow-up audit working papers from auditors.
• Prepare monthly follow-up audit status for all offices to be presented by CIAO in CXOs Monthly Meeting.
• Prepare Follow-up Audit Report on semester basis to be submitted to PDCEO.

Quality Assurance & Improvement Program (QAIP)

Conduct internal QAIP every year and external QAIP every 3 years to ensure that IA activities are in conformance with the Standards and Code of Ethics.

AC and BOC Meeting

Support Head of QAR to prepare AC and BOC meeting materials including IA quarterly progress report and AC Report.

Enterprise Risk Management (ERM)

• Review the quarterly ERM report and provide comments for improvement.
• Audit the whole Risk Management process within the company every 3 years and provide recommendations for improvement.

Company Policies, and Scorecard

Support Head of QAR to:

• Review of company policies and provide feedback.
• Evaluate company score card achievement and provide

External Auditor

Support Head of QAR to facilitate the evaluation / appointment of external auditor / audit firm.

Audit/Investigation

• Lead audit/investigation project on ad hoc basis as requested by CIAO.
• Complete all audit phases; planning, fieldwork, reporting, documentation, follow-up, and maintain audit client satisfaction.

Continuing Professional Education

Maintain team competency by coaching, giving directions, and prepare training plan based on gap analysis and feedback from stakeholders.

Audit Management System

Monitor and manage the performance of audit management system (TeamMate).

• Ensure the maintenance of user access administration.
• Ensure that TeamMate functions are running as required.
• Ensure that problem experienced by TeamMate users are captured and analyzed to identify the root cause, and corrective actions.
• Maintain and update TeamMate parameter settings, library, and upgrade version.

Subsidiaries

Support Head of QAR to enhance IA function in subsidiaries.

Qualification

• Bachelor or graduate degree in accounting or equivalent from a reputable educational institute.
• Certification in at least one area, e.g., Certified Internal Auditor (CIA), Certified Information System Auditor (CISA), Certified Public Accountant (CPA), Certified Management Accountant (CMA) is preferable.
• Commencement towards post-graduate related field or profession will be viewed favorably.

Related Experience:

• 5 years' experience in financial/operational/technology audit, including conducting Quality Assessment & Improvement Program (QAIP) preferably in telecommunication industry.
• Sound knowledge of a broad spectrum of business processes in most area, e.g., finance, commerce, IT, network, data analytics, procurement, human resource.
• Deep knowledge of the IIA's International. Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.
• Knowledge of international accounting and reporting standards.
• Knowledge of telecom industry framework (eTOM), policies, procedures, practice, regulations, laws, etc.
• Ability to use audit management system, e.g., TeamMate.
• Familiarity with the common fraud indicator.

Skils:

• Excellent written and verbal communication skills in English/Bahasa and strong analytical skills, as well as proven presentation skills to Executive Management.
• Having strong conceptual, analytical and evaluation skill as well as creative problem solving.
• Self-motivated and constructive attitude. Ability to develop the good will and respect of others, helpful and cooperative with others, both clients and co-workers.
• Strong relationship Team builder: commitment to high quality of service and serving as a proactive business partner.
• Ability to meet operational deadlines, effectively managing competing priorities.
• Good listener – understands individuals and their points of view