Front Office Executive
6 days ago
Responsible for overseeing ticketing, guest services, and merchandise sales operations. Lead and supervise frontline teams, manage work schedules, and ensure service excellence and operational efficiency. Coordinate with internal divisions to deliver a seamless and memorable guest experience. Ensure accuracy in cash handling, compliance with company procedures, and proper maintenance of front-of-house areas. Support daily reporting, incident documentation, and the execution of special events or VIP visits.
Job Description
- Oversee ticketing, guest services, and merchandise sales.
- Lead frontline teams, manage shift schedules, task assignments, and promote service excellence culture as well as upselling to gain other revenue
- Ensure efficient entry procedures, including crowd control, ticket validation, and queue management at all zones.
- Conduct training on customer service, safety, and operational systems.
- Monitor visitor traffic, manage queues, validate tickets, and respond to guest feedback or complaints.
- Collaborate with the Support Services Executive, F&B, and LS divisions to deliver a memorable guest experience.
- Ensure accurate cash handling, timely daily reconciliations, and strict compliance with financial procedures.
- Maintain cleanliness, signage, and organization in all front-of-house areas.
- Prepare daily attendance, incident, and operations reports.
- Assist in the coordination and execution of seasonal events, group tours, and VIP visits as required.
Qualifications
- Proven experience as Front Office Supervisor or similar role.
- Strong leadership, communication, and organizational skills.
- Understanding of front office operational software (POS, inventory, reservations).
- Knowledge of customer excellence and retail operations is a must.
- Ability to work in a fast-paced environment and lead a team.
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