Customer Service Case Specialist

6 days ago

Jakarta Metropolitan Area, Indonesia Travelio Full time 2,500,000 - 5,000,000 per year

Job Descriptions:

  • Handling "End to end" Case Management.
  • Proactively manage and resolve difficult complaints until they are resolved.
  • Communications & Customer Relations, being the primary point of contact, building trust, and providing status updates.
  • In-depth Problem Analysis, investigating the root cause of complaints and their impact on customers.
  • Cross-Department Coordination, collaborating with internal teams to obtain solutions and resources.
  • Solution Development & Implementation, designing and implementing resolution plans, including negotiations with customers.
  • Flexibility & Autonomy, have flexibility and autonomy in decision making when handling complaints.
  • Internal Customer Advocacy, representing the voice of customers within the company.
  • Risk & Reputation Mitigation, preventing problem escalation and protecting company reputation.
  • Identify Systemic Problems, collaborate with all internal customer service teams to understand the issues that occur and prevent problems from recurring.
  • Documentation & Reporting, recording case interactions and reporting complaint trends for improvement.
  • Post-Resolution Follow-up, ensuring the solution is successful and customer satisfaction is maintained.

Requirements:

  • Min. Bachelor's degree (Business Management, Communication, Customer Service, etc.).
  • Min. 3-5 years of experience as Customer Service, with a focus on handling complex complaints or VIP customers.
  • Have empathetic, persuasive and professional verbal and written communication skills.
  • Strong in analysis to identify root causes and find innovative solutions.
  • Experienced in negotiation and conflict mediation for positive outcomes.
  • Organized, able to manage multiple cases at once with attention to detail and deadlines.
  • Able to work effectively in a team and build relationships between departments.
  • Able to work under pressure, manage emotions, and stay calm.
  • Highly committed to customer satisfaction and a strong desire to resolve problems.
  • Technology: Proficient with CRM systems (e.g., Zendesk) is a plus.
  • Willing to work with shifting schedules and full WFO at Haji Nawi, South Jakarta.

  • Case Management Specialist

    10 hours ago

    Jakarta Metropolitan Area, Indonesia MSIG Life Full time

    About the RoleTheCase Management Specialistis responsible for reviewing, assessing, and coordinating cashless medical services to ensure each request aligns with policy provisions, medical necessity, and clinical standards. This role plays a key part in the guarantee assessment process—from initial document review to final benefit calculation—while...

  • Customer Support Specialist

    6 days ago

    Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...

  • Customer Service Specialist

    1 week ago

    Jakarta, Jakarta, Indonesia Joymaker Interactive Full time 2,000,000 - 4,000,000 per year

    Company DescriptionHuanle Entertainment (Shanghai) Technology Co., Ltd., or Joy You in short, is a game developer and publisher that aims to bring joy to players worldwide. Established in 2009, we specialize in action genre, MMOs, and RPGs, and have developed many fantastic games, including Food vs. Mice, Arcade Game: Three Kingdoms, Dragon Nest, and...

  • Customer Service Specialist

    9 hours ago

    West Jakarta, Jakarta, Indonesia ESU Sri Lanka Full time

    Company DescriptionSince its establishment in 2000, ESU has grown into a prestigious degree-awarding university renowned for its globally recognised qualifications. Serving 15,000 students annually, ESU is known for its academic excellence, industry-aligned programmes, and commitment to global pathways. With a strong academic reputation locally and...

  • Sales Specialist

    1 week ago

    Jakarta Metropolitan Area, Indonesia PENTA PERSADA MANDIRI Full time 6,000,000 - 12,000,000 per year

    Company DescriptionPT PENTA PERSADA MANDIRI freight forwarder and customs clearance berdiri dari 2017 mengedepankan kemudahan bagi pelaku bisnis yang membutuhkan jasa forwarder and customs, untuk memperlancah bisnis anda, dengan tagline kam "YOU FOCUS ON BUSSINESS, WE HANDLE THE PROCEDURES"Role DescriptionThis is a full-time, on-site role based in the...

  • Customer Experience Specialist

    1 week ago

    Jakarta Metropolitan Area, Indonesia Gotrade (YC S19) Full time 120,000,000 - 240,000,000 per year

    Customer Experience (CX) Specialist – A Perfect Role for Fresh Graduates Passionate About Investing Are you afresh graduate who's passionate about trading, investing, and helping others learn?We're looking for someone curious, hardworking, and eager to grow — someone who wants to turn their interest in finance into a career in one of Indonesia's most...

  • Customer Service Specialist

    1 week ago

    Jakarta, Indonesia PT Movus Technologies Indonesia Full time

    **About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has responsibility for customer support...

  • Customer Development Executive

    6 days ago

    Jakarta Metropolitan Area, Indonesia Rentokil Initial Full time $50,000 - $100,000 per year

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and...

  • Customer Relations

    1 week ago

    Jakarta Metropolitan Area, Indonesia PT Victory International (Cabang Jakarta Kuningan) Full time 15,000,000 - 20,000,000 per year

    Company DescriptionPT Victory International (Cabang Jakarta Kuningan) is a regulated financial services company specializing in online trading. The company offers diverse services, including forex trading, stock indices, commodities, CFDs, and market insights. With a commitment to providing excellent guidance for traders and investors, PT Victory...

  • Customer Operation Specialist

    1 week ago

    Jakarta, Indonesia ABB Full time

    **Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...