印尼產品營運專員 Indonesia Product Operation Specialist

2 days ago

Bali, Indonesia Outo Full time

We are looking for a Product Operations Specialist with strong expertise in the Indonesian market and excellent Bahasa Indonesia proficiency to support our product growth and operational excellence in Indonesia.

【Responsibilities】

Supplier & Product Management

  • Develop, maintain, and manage relationships with local Indonesian suppliers, including travel agencies, hotels, transportation providers, attractions, and restaurants
  • Support price negotiations, contract coordination, and daily supplier communication
  • Ensure supplier service quality meets company standards and resolve delivery or service-related issues

Product Operations & Order Fulfillment

  • Operate internal booking and operations systems to accurately process and confirm Indonesia-related orders
  • Maintain up-to-date product information, pricing, and inventory through precise system data entry
  • Continuously optimize order processing workflows and proactively identify system or process improvement opportunities

Local Quality Control & Market Research

  • Conduct on-site inspections of attractions or testing of new services as required
  • Perform on-site customer interviews when necessary to collect first-hand traveler feedback
  • Monitor Indonesian travel market trends and competitor activities, providing actionable local insights

Local Emergency Support

  • Act as the primary local emergency contact in Indonesia for urgent traveler situations (non-routine cases)
  • Quickly coordinate with local suppliers such as hotels or transportation partners to resolve emergencies

Initial Customer Support (First 3 Months)

  • Assist with customer service inquiries during the first three months to gain familiarity with Taiwanese customer behavior and internal order workflows

【Qualifications】

  • Language Skills : Native or fluent Bahasa Indonesia and fluent Chinese (spoken and written)
  • Location : Must be based in Bali, with solid knowledge of local geography and transportation across major tourist destinations

【Core Competencies】

  • Familiarity with the Indonesian travel supplier ecosystem and basic negotiation experience
  • Strong logical thinking with the ability to independently manage complex orders and administrative tasks
  • Excellent problem-solving skills and composure in fast-changing or unexpected situations
  • High self-discipline and time management skills, suitable for a remote work environment
  • Comfortable with computers and common office tools

【Nice to Have】

  • Good English reading and writing skills
  • In-depth knowledge of Indonesia's travel market and supplier resources
  • Experience in travel agencies, hotels, airlines, customer service centers, or startup environments
  • Strength in data organization and process optimization to support product improvements

【Work Type】

  • Full-time, remote position (frequently based in Bali, Indonesia)
  • 40 hours per week, with flexibility to support service needs on weekdays and weekends

【Why Join Outo】

  • 18 days of paid annual leave, increasing with seniority (up to 30 days)
  • Join after six months, enjoy at least 30 days of remote work quota per year
  • An international work environment, collaborating with teams and partners from Vietnam, Thailand, and Indonesia
  • Annual Team Offsite
  • Occasional opportunities for company-sponsored overseas exploration trips (flights, accommodation, and itinerary included)
  • Work alongside teammates from high-growth companies such as Uber, Gogoro, Shopee, and KKday

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