AVP Global Trade Solutions Client Management

5 days ago

Jakarta, Jakarta, Indonesia HSBC Full time $80,000 - $120,000 per year

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we're placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.

We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.

Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.

We are currently seeking an experienced professional to join this team in the role of AVP Global Trade Solutions Client Management.

GTS Client Management is a parallel function with Sales, Product, Product Risk, Business Management, and Services. GTS Client Management is a front office, customer-facing function responsible for managing the ongoing transactional relationship and exceptional customer experience between customers and GTS.

Responsibilities:

On business:

Grow business volume through delivering an exceptional customer experience and proactively engagement for incremental business.Retain business through addressing customer issues and feedback / complaints related to GTS transactions.Refer new business opportunities to Sales and RM teams.

On customer and stakeholders:

Providing value-added service to customers, including advice on GTS products, processes, and transaction documentation, Service Review, Trade Academy, and other events.Liaising with GTS Services, Sales, Relationship Managers, and other stakeholders to ensure customer issues are addressed and urgent transactions are processed in a timely manner. Actively following urgent transactions from top tier customers. to completion.Maintaining visibility of customer feedback, errors, and complaints received, addressing and remediating them where addressable and providing feedback to other teams where applicable

On operational effectiveness and control:

Priorities activities and customer coverage efficiently, according to the value provided to customers and the bank.Ensure team adherence to all applicable laws, regulations, policies, procedures and standards.

To be successful in this role, you should meet the following requirements:

University degree and/or experience relevant to functional leadership in customer service, sales, or operationsSolid knowledge GTS products; Core Trade, Receivable Finance, Supply Chain Finance, Guarantees, and Green FacilitiesDeep understanding of client business models and transaction flows to identify opportunities for solution expansion and revenue enchancementClear understanding of clients needs and transaction requirement, supported by accurate and timely informationEffective coordination with cross-functional teams to ensure seamless end-to-end execution of clients transaction and adherence to internal standards, SLAs, and regulatory requirementsCollaboration with stakeholders to drive cross-sell, upsell, and deeper wallet penetrationContinuos improvement and innovation mindset, ensuring processes, products, and client engagement models remain competitie and scalableExcellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence othersAbility to use strong judgement to identify and resolve problems whilst maintaining service performance, strong governance, and compliance disciplineDemonstrated ability to multitask and work independently, as well as work collaboratively with local, regional, and global teamsEffective escalation and response management, ensuring swift actions to contain impact on clients and business operations.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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