Consultant
2 days ago
Role Purpose
Be the first professional contact for parents, guiding them from concern to clarity, and from assessment to a matched programme plan. Strengthen enrolment, satisfaction and long-term retention through clinical insight, clear communication and consistent follow-up.
What You'll Do (Core Work)
_ Conduct intake consultations to understand the child's background, concerns and developmental history.
Recommend suitable assessments and coordinate scheduling with internal teams.
Explain assessment results in parent-friendly language and translate findings into practical goals.
Recommend and enrol families into suitable therapy programmes with clear expectations on outcomes, timelines and fees.
Run progress reviews, adjust plans, and support re-enrolment decisions.
Key Interfaces
Parents & caregivers (primary partner relationship)
Therapists / assessors / case management team
Training Manager (assessment booking coordination)
COO / Clinical Services leadership
Capabilities We Need
Clinical insight in child development, learning profiles and behavioural indicators.
Strong consultation skills: fact-finding, framing, and guiding decisions without pressure. - - Clear, empathetic communication (verbal + written); can handle difficult parent conversations.
Ability to interpret reports and translate results into actionable plans.
Service mindset with confidence in programme recommendation and value communication.
Organised follow-through: documentation, timelines, and proactive check-ins.
Success Indicators (KPIs)
Consultation-to-enrolment conversion rate
Re-sign / package extension rate and retention
Parent satisfaction (feedback / NPS) and complaint resolution quality
Timely and accurate consultation records + follow-up actions
Smooth handover to therapy team and continuity of goals
Why Join SBDC
Structured onboarding and mentoring in SBDC' integrated framework
Work alongside a multidisciplinary team and contribute to programme improvement.
Clear growth pathway: Senior Consultant / Case Lead / Clinical Leadership track
Job Types: Full-time, Contract
Contract length: 36 months
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