Operating Officer

2 weeks ago


Tangerang, Banten, Indonesia Swing Full time 80,000,000 - 120,000,000 per year

Tentang Swing

Swing adalah platform sport-tech
yang berkembang pesat, berawal dari golf dan kini memperluas ekosistemnya menuju
omni-sports platform
. Kami sedang berada di fase
scale-up
, memperkuat fondasi operasional, serta memperluas jangkauan mitra dan pengguna di berbagai kota di Indonesia.

Deskripsi Pekerjaan

Sebagai Operations Officer
, kamu akan berperan penting dalam memastikan
operational excellence
di seluruh proses — mulai dari onboarding venue, dukungan pelanggan, hingga alur kerja internal. Peran ini membutuhkan kemampuan analisis data, ketajaman proses, dan koordinasi lintas tim untuk mendukung pertumbuhan Swing yang cepat dan berkelanjutan.

Tugas & Tanggung Jawab

  • Mengembangkan dan menerapkan
    SOP
    untuk proses onboarding dan dukungan partner.
  • Memantau
    timeline onboarding
    ,
    SLA dukungan
    , serta mengidentifikasi hambatan berdasarkan
    analisis data
    .
  • Membangun dan mengelola
    tools/dashboards
    untuk pemantauan dan pelaporan performa operasional.
  • Mengolah dan menyajikan
    data insight
    dari aplikasi Swing untuk mendukung tim
    Tech, Partnership, Marketing, dan Finance
    .
  • Mengkoordinasikan eksekusi lintas tim (
    B2B, Marketing, Product
    ) agar operasional berjalan efisien dan selaras.
  • Memimpin dan mengembangkan tim operasi untuk menjaga konsistensi, efisiensi, dan skalabilitas kegiatan harian.

Kualifikasi

  • Minimal
    4 tahun pengalaman
    di bidang operasional, lebih disukai di
    startup
    atau bisnis berbasis platform.
  • Terbiasa bekerja dengan pendekatan
    proses dan detail-oriented
    .
  • Data-driven
    — mampu menggunakan tools seperti Google Sheets, Notion, atau BI dashboard untuk analisis dan pelaporan.
  • Memiliki kemampuan
    problem-solving
    dan analisis yang kuat dengan pendekatan praktis.
  • Mampu berkomunikasi dengan baik dan memiliki
    leadership skills
    untuk mengelola kolaborasi lintas tim.


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