Operating Officer
2 weeks ago
Tentang Swing
Swing adalah platform sport-tech
yang berkembang pesat, berawal dari golf dan kini memperluas ekosistemnya menuju
omni-sports platform
. Kami sedang berada di fase
scale-up
, memperkuat fondasi operasional, serta memperluas jangkauan mitra dan pengguna di berbagai kota di Indonesia.
Deskripsi Pekerjaan
Sebagai Operations Officer
, kamu akan berperan penting dalam memastikan
operational excellence
di seluruh proses — mulai dari onboarding venue, dukungan pelanggan, hingga alur kerja internal. Peran ini membutuhkan kemampuan analisis data, ketajaman proses, dan koordinasi lintas tim untuk mendukung pertumbuhan Swing yang cepat dan berkelanjutan.
Tugas & Tanggung Jawab
- Mengembangkan dan menerapkan
SOP
untuk proses onboarding dan dukungan partner. - Memantau
timeline onboarding
,
SLA dukungan
, serta mengidentifikasi hambatan berdasarkan
analisis data
. - Membangun dan mengelola
tools/dashboards
untuk pemantauan dan pelaporan performa operasional. - Mengolah dan menyajikan
data insight
dari aplikasi Swing untuk mendukung tim
Tech, Partnership, Marketing, dan Finance
. - Mengkoordinasikan eksekusi lintas tim (
B2B, Marketing, Product
) agar operasional berjalan efisien dan selaras. - Memimpin dan mengembangkan tim operasi untuk menjaga konsistensi, efisiensi, dan skalabilitas kegiatan harian.
Kualifikasi
- Minimal
4 tahun pengalaman
di bidang operasional, lebih disukai di
startup
atau bisnis berbasis platform. - Terbiasa bekerja dengan pendekatan
proses dan detail-oriented
. - Data-driven
— mampu menggunakan tools seperti Google Sheets, Notion, atau BI dashboard untuk analisis dan pelaporan. - Memiliki kemampuan
problem-solving
dan analisis yang kuat dengan pendekatan praktis. - Mampu berkomunikasi dengan baik dan memiliki
leadership skills
untuk mengelola kolaborasi lintas tim.
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