IT Support

Key responsibilities

1. Provide technical support and troubleshooting for a variety of IT systems and applications
2. Assist with the installation, configuration and maintenance of hardware and software
3. Respond to user inquiries and resolve issues in a timely and effective manner
4. Implement and document IT-related processes and procedures
5. Collaborate with cross-functional teams to identify and address technology-related challenges
6. Stay up-to-date with the latest IT trends and technologies to continuously improve our systems

What we're looking for

1. Proven experience in a similar IT support role, preferably within the Help Desk & IT Support industry (minimum 1 - 2 years experience)
2. Strong technical knowledge and problem-solving skills, with the ability to quickly diagnose and resolve a variety of IT issues
3. Excellent communication and customer service skills, with the ability to explain complex technical concepts to non-technical users
4. Familiarity with commonly used software, hardware and networking technologies
5. Ability to work independently and as part of a team, with a proactive and solution-oriented approach
6. Adaptability to learn new technologies and continuously develop your skills
7. Willing to be placed at: Alam Sutera, Tangerang