Field Service Engineer Manager

4 days ago

WFO East Jakarta, Indonesia Pt. Geek Hunter International Full time

Job Description
About the company

Geekhunter is hiring on behalf of our client, a distinguished medical diagnostic company in Indonesia, recognised for its expertise in medical equipment, pharmaceuticals, and biotechnology.

Job Responsibilities

  • Supervise all equipment installation activities, ensuring timeliness, quality, and workplace safety. 
  • Establish and evaluate installation standards and procedures in line with company policies. 
  • Develop, monitor, and evaluate preventive and annual maintenance schedules to meet standards and SLA requirements. 
  • Analyze maintenance outcomes to enhance efficiency and equipment reliability.
  • Oversee onsite and workshop repair activities, set work priorities, approve technical actions and critical spare part usage, and ensure repair timelines meet SLA targets.
  • Ensure the application of QC procedures for both new and refurbished equipment.
  • Review QC results and ensure appropriate follow-up actions are taken on quality findings.
  • Compile weekly and monthly reports from supervisors, analyze equipment performance and team effectiveness, and prepare departmental performance reports for submission to management.
  • Monitor the availability, distribution, and utilization of spare parts. 
  • Approve procurement of critical components, control costs, and coordinate with logistics/procurement to maintain stock efficiency.
  • Design and implement refresh training programs to strengthen the technical competencies of the team. 
  • Ensure work standards, technical certifications, and personnel development requirements are fulfilled.
  • Lead, guide, and evaluate the performance of Supervisors and Field Service Engineers. Set individual and team KPIs, manage technical escalations, and ensure compliance with SOPs and safety standards.
  • Formulate strategies to improve after-sales service, operational efficiency, and customer satisfaction. 
  • Handle key client concerns, conduct service evaluations, and coordinate with cross-functional management teams.

Job Requirements

  • Bachelor's degree (minimum) in Electromedical Engineering, Mechatronics, Instrumentation, or related science/engineering fields. A master's degree is an advantage, particularly in electromedical engineering, instrumentation, or technical management.
  • 7–8 years of experience in technical services, product applications, or after-sales support for industrial/medical equipment, with at least 2 years in a supervisory or managerial role. 
  • Proficiency in the principles of operation, installation, maintenance, and repair of technical equipment. 
  • Strong understanding of troubleshooting systems, QC, training, and service support.
  • Ability to analyse technical performance and service data (e.g., uptime, FCR, customer feedback).
  • Skilled in evaluating spare part utilisation and optimising technical team operations.
Benefits
  • Competitive Salary.
  • THR.
  • BPJS Kesehatan & Ketenagakerjaan.
  • Medical Allowances.
  • Working Tools Provided.

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